Reviews for Whataburger in Lubbock, TX
This location always seems to have some kind of issue. The drive thru is notoriously slow. No matter what you order, you're more... likely than not to get old/cold fries, even if they have to make your sandwich. They charge for condiments (other than ketchup)but rarely remember to put what you paid for into the bag- even if you ask them a second time! I honestly don't know why we keeptrying this place every few months when there is never any improvement. Today was the last straw! NEVER lie to a pregnant womanabout her ranch being in the bag, especially after you made such a show of being sure to charge for it!!! Read more
This was my first time ever eating Whataburger and it was an extremely poor experience. Arrived to this location on 9/14 at 7:30... pm and was second in line to order. The cashier was very pleasant and took my order. At this time another customer comesin....apparently her credit card dropped inside the store while making a transaction through the drive thru and the employeescould not find it. The drama continued when the husband came in and asked to speak to the manager. One of the employees (girlwith blond box braids was also very rude to the customer that asked to speak to the manager). Between me ordering and the chaosbetween the unsatisfied customer, it took 30 minutes for me to get my food. My order was a simple chicken strip kids meal and ajr whataburger. The employees to include the managers were very slow and disorganized and didn't seem to value customers or havecontrol of the situation at hand. There was also a gentleman sitting in the restaurant who seemed to be over everyone else (Hehad on a long sleeve, striped shirt with the whataburger logo on it). He had on his headphones, laptop opened but never oncepayed attention to anything going on in the store. He is definitely not a leader. One of the managers (a female) did express howsorry she was for the delay. This was my first and fortunately last time at Whataburger. Read more
I love Whataburger but you need to check your order at this location. 2 times in a row they have left items out of my order.... Really disappointing when you get home and didn't get all the food you paid for. Read more
Whataburger is always great. They always get my order right and they toast the buns.I just get a regular small cheeseburger (the... justaburger). I don't need a huge cheeseburger so Ilke not having to pay more money for something I either won't finish, or willoverstuff myself. Sometimes I add bacon. Last time we went, I sat down at my table and then noticed they had a blue cheese baconburger. I wish I had noticed that earlier. It sounds great! Read more
Ordered 2 patty melts and 2 drinks. Sat there waiting on the drive through almost 15 minutes, got home with the food and had 2... cheese burgers fully loaded that were cold. Definitely not pleased Read more
We had walked in my sister was the first to order she orders a chicken sandwich and I hear the workers say that we are all going... to end up ordering the same thing in an offensive way. My other sister got mocked when she asked for a fork for her salad shealso specifically asked for NO tomatoes and it?s on her receipt but she got tomatoes. This location has terrible customerservice! Read more
Fast friendly service and a GREAT burger!! I order mine without the bun and they put the extras in between the patties ????-... WOW nice touch. Great job Whataburger team- THANK YOU! Read more
New raspberry white chocolate shake was great the new chili cheese burger was not great the corn chips they put on it were... completely soggy and chewy. Big let down because I've had the same burger at a different location and it was awesome. Read more