Reviews for Wendy's in Lubbock, TX
I will never come back. My fries and burger were cold. The last four times I?ve gone the price of the same food is different and... you never get a receipt. This is unacceptable, too many other places you can go to eat in Lubbock. Read more
I'll never go back there again me and a friend of mine went there for breakfast and there was no customers there. The girl that... waited on us, seems like she was bothered that we were there (really bad service) and the breakfast food it's not that great. Ihad the same experience at the new one they open on North University! No more Wendy's for me! Read more
Serious health violations observed. Let's start with the food as that was the best of the whole experience. We ordered 3... separate meals for 3 people on one ticket. The food was dry, fries cold as one set of fries were put out with 1 meal 5 minutesbefore other fries were put out. I had to ask for our drink cups as they were not provided. The food took 25 minutes to bedelivered to us. There were 2 customers in the lobby, 1 additional pickup for dasher, and 6 cars helped before our food wasready for pickup. As to the preparation staff, we observed 7 employees (2 female, 5 male). Of the male staff only 2 (burgerprep station) had gloves on thier hands, all others who handled money, food, and drinks did not have gloves on. Of the 7, 1male had short hair (buzzed style cut) and all other 6 employees had longer hair on thier heads either tied up, pulled back andup, or just a pony tail. None of them had hair nets. Of the 5 male employees, 4 had facial hair all without a hair net. The 1male doing fried food station (nuggets and fries) had dreadlocks tied up on his head and was observed several times scratchinghis head in the hairline and wiping sweat from his brow. He was also observed scratching his waist a few times. At no time didhe return to wash his hands, but continued to handle customers food. I told the cashier I wanted him to wash his hands beforehandling my families meals as he was observed doing the above actions. The cashier said okay, and then after taking our ordersaid something sidemouth to the employee and both continued to work on orders. In the entire 25 minutes of preparation not onetime did this guy wash his hands and yet he handled atleast 20 customers fries, 6 customer nuggets, and no less than 5 cheesefrie platters. I will not be returning to this location again. I will however make this report to the inspector for followupand training. Read more
The new hot and crispy fries were still cold and soggy. The meat was tasteless. Enough mayo and ketchup to drown a human. I... forgot how disappointing Wendy's food has gotten lately. Not worth the price. Will not order again. McDonald's tastes betterand is cheaper. Also got a crapton of pepper but no salt. Didn't even need the pepper but still weird. Read more
My family and I went to this Wendy's and there was two of the workers outside kissing. After we placed our order and pulled up... to the drive thru window. The workers were playing around inside and the Manager I believe or this lady in a pink shirt was atthe counter talking to a couple of workers. The manager or the lady in the pink shirt proceeded to scratch in her head anddigging in her bra. That was the last straw just NASTY?I will not be going back to this Wendy's. Read more
I love thus baconator hamburger is soo delicious, you should try it, you not disappointed, Nices customer service, l absolutely... l recommend this place. Read more
Oh my GOODNESS! My son and I tried the $1 breakfast biscuit sausage/bacon. Let me tell you! Its a bang for the buck! Great... size! Great taste! You have to try it! Why not its only a buck! Better and bigger than McDonald's sausage biscuit! SorryMcDonald's. Read more
We were the only dine in customers, and we still recieved horrible service. There were minimal cars in the drive in, so they... weren't very busy inside or out so there is no excuse why the dine in area was completely filthy with dirty tables and food allover the floor. Coke and condiment station was sticky and dirty. Horrible and ridiculous. ???? Read more