Reviews for Popeyes Louisiana Kitchen in Lubbock, TX
It was upsetting visit. We ordered the Family meal and they purposely did give us the complete meal. We live a 100 miles away... and we got about 15 miles out of town before we noticed.We realized after we left that we didnt get our 5 rolls. That's ourfavorite out of the meal. We went back and they said they didnt have any so they gave us one tender to make up for no biscuits.Which was a lie. It would have been nice if they would at least let us know before we left. Read more
I'm a preferred customer at all the Popeyes in Lubbock! LOL ????.... It's sad I have to leave my city travel to another just to... get good food but like I mentioned in my reviews previously it's worth every Mile and the gas! Popeye's always delivers andcomes through with good food!! Read more
Absolutely terrible found a feathers in our chicken my wife almost ate sure it's chicken but never have I seen any feathers in... somebody's chicken then the manager wants to say that's how they serve all their chicken. Na your chicken is to be plucked andextra fat cut before served. Even your other locations agreed that this is not how you are supposed to serve your chicken willand to argue and snatch things out of our hands and for the rest of the staff giving us attitude and arguing. Very disrespectfulwon't be back for sure Read more
Would give this place a 0 if I could. I found two long curly hairs in my founder sandwich! Like cmon wear some hair nets. They... made us wait more than 10 min. They ?didn?t know if they had gravy? and said they may have gravy in the back but didn?t botherto check. They gave us regular chicken strips when we asked for spicy. No napkins or ketchup were added in the bag either. Justgo somewhere else. Read more
I went to this Popeyes during the extreme cold and snow week in Texas. I was hungry and had gone to another Popeyes because it... was closer. Cars were waiting in the drive through line. Well, it turns out it was closed and nobody knew! ???? I had the tastefor Popeyes now, so I went to this location. They were the only one open. I didn?t give 5 stars because they didn?t have all thefood available, but they did have the spicy and non spicy chicken sandwiches and I tried them. They were Good! And I?m upset ittook them to be out of chicken legs and thighs to try it. I should?ve tried it way before then! And they even apologized forbeing out of the things they didn?t have. I was just glad they were open! Very good staff! Read more
I don?t know what was going that night, but the chicken was so bad that I took it back. The only thing right about the order was... that it was chicken. Instead of thighs, it was breasts. The chicken was greasy and tasted off, like old oil. It took forever forthem to get the order up, too. When I brought the food back, the manager actually reprimanded the new girl, who?d picked theorder, in front of me. That was just wrong. I?d been to this location a few times before and it was really good. The managerwas great those times, but I didn?t see her on this visit. I?m sure I?ll go back again, but I?ll be taking a look at who?sworking and maybe watching them fill an order or two before mine. Read more
Love the place but definitely feel they can hire a better staff. When pulling up to order, I was not greeted and finally after a... few minutes, drove to the window. The lady, again, did not greet and just looked at me with an upset look. I tried ordering thesandwich and was told there were no buns so I tried to order the strips instead. I was huffed at for trying to order so I justhad to leave because I didn?t realize I could be such a inconvenience for trying to order food from a fast food place. Thishappens 8/22/19 at 12:30pm. Read more
Long wait at counter, manager rude and busy, had issue with changing combo drink to lemonade, (just wanted to pay price... difference). I get my order, get home and I was given spicy, when I ordered regular, ordered extra biscuit, that was notincluded. While I am being patient, because I understand the shortage of employees, but being busy is no excuse for rudeness orincorrect orders. Read more