Reviews for Krispy Kreme in Lubbock, TX
Ordered the Fall variety on the app and went to restaurant. Got to speaker and was told to pull ahead. Waited about 15 minutes... in line (no issue it was a busy Sunday morning) and got to window to be told they were completely out of what I ordered. I askedto substitute and they said they had nothing to sub with.... so I told them to cancel and drove off. A week later my card wasstill charged.... after calling I was told to come up to the store and speak with manager. 2 minutes later after disputing withmy bank online, money was back on my bank card. UPDATE- went back today to try again and change rating and....AGAIN... didn'thave and was told we could wait an hour. But... they did refund immediately this time #AmericaRunsOnDunkin ???? Read more
Felt really bad for the lone kid working both the inside register as well as the drive through all by himself?while I counted 5... other employees one of them being the manager I believe all laughing and chatting it up towards the back of the store while thiskid has a line in the drive thru and people waiting (myself included) inside the store as well. Definitely not the kids feltthough. Same exact story on several occasions. Told the kid if he were to quit the store would sink. Donuts are good but one kidcan?t hold the store up by himself. Very poorly managed store. Read more
I really like krispy kreme sometimes. But I also really wanted to try the cinnamon rolls and the pumpkin spice latte but they... had neither. luckily I actually got my money back this time not just half of it so I'll give it a 2 star. Read more
Best doughnuts in town but never can open on time. Sat for 20 minutes waiting and only ever saw 1 guy with no headset. At 6:25... an employee/manager pulled us and didn?t even acknowledge my son and I standing at the front door. So rude! Read more
This is the slowest drive thru in all of Lubbock. There were 2 cars in front of me, and as I sat at the speaker to order for 13... mins I pulled up and finally order my 2 donuts. No donut is worth sitting in the drive thru lane for 25 total mins. Read more
We were so happy we decided to go to Krispy Kreme this morning! The woman working the drive thru was amazing! Give that woman a... raise! She was so sweet and on it! She is what customer service is about and I have worked in customer service for 15 years! Thedonuts were very good! Very pleased! Read more
I ordered a dozen donuts ½glaze and ½chocolate. I got home and opened the box to an assorted box. So I had to drive it all... the way back to get the order corrected. But when I got home and opened the box this time donuts were so small they looked liketoys. The worker was pleasant and very apologetic, but it was a total inconvenience. Read more
I'd put 0 if there was a rating for that but I had to put one star, We pulled up and nobody came to the window it was 6:30 am we... drove around twice and pulled backup to the window still nobody came. We had to honk for service. The hot light was on butdonuts were cold, when we asked about the hot donuts they said there weren't any and I asked why the hot light was on and shesaid they're not on the rail aymore? not going back! Read more