Reviews for Jimmy John's in Lubbock, TX
Okay so I?ve frequented this location 2-3 times a week for years as it?s right down the street from my work. It had a rough year... (but what business hasn?t) Lynch was great but seems to not be working there anymore then i was informed he got promoted! Andthe new manager after him was another man (Brandon i believe) he seemed like he hated his job and never wanted to be at work.Even just sitting in lobby you could hear him loudly complaining about work/customers etc. if that were the end of my experienceit would have been two stars maybe. BUT it?s not. The new manager Jennifer is amazing. We got to see here at the Broadwaylocation when we went in for lunch after a day downtown. And she was amazing then. I?m so happy to see her at the store ifrequent more! It?s definitely a good sign for the owners. Now when i come in, the staff is joking around, laughing, and overallseems to enjoy being there! And I truly believe it?s because of her bubbly personality and happy attitude. Love theimprovements! And so happy to see that my favorite lynch spot is coming back into its positive atmosphere again! Can?t wait towork on Monday and get me some JJs for lunch!!! Read more
This location is absolutely incapable of making an order correctly. I ordered in the drive thru, made a point of saying wheat... bread, it's not. This is an issue every single time. Once, I didn't even get bread at all! I'm so frustrated with this locationthat I look forward to my job sending me to Amarillo every couple of months JUST SO I CAN GO TO JIMMY JOHN'S UP THERE! And thewait in drive is incredibly long for the number of people on line compared to the number of cars in the lot/line. All to get awing order... again. Read more
Went through the drive thru and waited 30 minutes for two sandwiches, wasn?t a big deal I know it was a lunch rush. Looked at my... receipt after I got the food and noticed they charged me for an extra combo, so an extra $10. I called to make sure it was amistake and how can I get it fixed and the lady on the phone was pretty rude about it and trying to discredit the fact that Igot charged extra and then just said ?well you have to come in and get it fixed? and hung up. I went in a minute later andwaited in line after already waiting 30 minutes for my food. And she acted like I was a bit of an inconvenience. Ma?am I didn?tmake the mistake and we can?t afford to spend an extra $10 on lunch in this economy :/ Read more
I went to the drive thru at this location and waited for about 30 min with only two cars in front of me. When I got to the... window I asked if they were busy and if that's why it took so long, and the big white lady freaked out on me! She made insultingremarks on my race and appearance and asked why I came thru jjs of I was in such a hurry? I asked to speak to a manager oranyone else but she said she was the manager. I don't think jjs is the place for me anymore. Read more
I order from here quite often and recently they have been messing up my order. The order is correct on the receipt yet my... sandwich is the total opposite. I love jimmy johns but this is becoming very frustrating. Read more
Don?t bother ordering in advance, they won?t start making it until you arrive regardless of how long you take to arrive. They... almost never get my customized order correct. Whether I add extras or remove things from the sandwich it?s usually always wrongbut you will still be charged for it. Read more
Used to like Jimmy John?s. The employees at the slide location are the worst. I ordered 3 sandwiches tonight. All 3 were wrong.... Got the chips and cookie right. Good job, I guess. Also the little dude with the arm tattoo just stared at me through the windowwhile I was waiting to tell them I placed an order online. A few minutes of this and I was finally greeted at the speaker. Then,after even more of a wait, all 3 sandwiches were not made even close to what I had specified through the app. THIS ISNT THEFIRST TIME THIS LOCATION HAS BEEN HORRIBLE. I will never eat at a franchise owned by this group ever again. They clearly do notcare about customer experience. Plenty of other sandwich shops to spend your money at. I do not and will not recommend buyingfrom here. Read more
Jennifer at this location is an absolute Angel!! She helped me when my order was experiencing difficulties via door dash app and... was so nice about it! She made sure not only did I get my order but that she personally gave it to me!! We had a lovely chat andmy food was amazing! She is the reason that this is now the only Jimmy John's I'll be going to in Lubbock!! Read more