Reviews for Baskin-Robbins in Lubbock, TX
I know it?s close to closing time but?.every time?. it?s, we?re out of ice cream or we?re cleaning the ice cream cooler. SMH.
Sadly, they seem to be out of everything I have ever tried to order. I get things are limited bc of the shortages but bananas or... hot fudge is no excuse when you are literally by a walmart. ???? or want a milkshake? Oh cant bc there are 4 people ahead ofyou and they have 1 blender and the wait will be 15+ min... um ok? Again, theres a walmart right there to get another lol Itsbeen like that for over a month now. Even if I manage to get what I want, its usually wrong or missing something. So eh, thatswhy I go to braums now. Read more
I enjoy the coffee ( hot cold iced and frozen) made just the way I like it. I also enjoy the snacks and food they offer. The... avacado toast with bacon hits the spot everytime but if I crave something different, the sausage egg and cheese croissant isalways hot and fresh as well. The store is always clean and the employees so pleasant and helpful. Read more
I ordered a birthday cake for my son via the website. I went to pick the cake up at the selected time and was told "we don't... have it." I explained my side and was asked "So, do you want your money back?" I reiterated it was my son's birthday cake and Istill needed it. Magically my ticket was found and luckily I ordered a day early, so they said it could be ready the nextday. After waiting 45 minutes in the drive thru for the second time, I was unceremoniously handed my cake with not so much as a"sorry for the mix up." I wasn't looking for a discount or a freebie, just a simple acknowledgement of the inconvenience. Icompleted the survey on the receipt and was told a manager from that location would reach out to me regarding my negativeexperience. Guess who never reached out? It seems customer service is not a priority for this location, so don't expect much ifyou go here. Read more
The ice cream was fine. The service was fine. It took a little while because there were only two people working.....which I can... understand since it is February and not the typical ice cream season. But, they really need to work faster and clean tables andthe bathrooms. Read more
I am starting to think you don?t need customers and/or you don?t care if they have a good experience. I showed up at your... establishment at 9:45pm; the internet states it closes at 10pm; I was the third person in line at the drive thru; no oneanswered the window, I went to the door, it was locked, I went back to the drive thru to make a video and a point at 9:52pm, noone answered. I have made reviews in the past your staff are rude and customers are treated as an inconvenience. There arenever ?fancy? waffle cones available and the staff will not make one for me even if there is no one else in the store. Thereare never ?clown? cones available; those are my one of my four daughters? favorites; I would be one of your best customers, but,sadly your employees? laziness and the lack of respect constantly denies me the ability to spend money at your establishment. Read more
We ordered an Ice Cream cake here a few days before a friend's birthday, put in the order, paid for it and then went to pick it... up and they never made it. The name was in the system, and the manager Rob just said they didn't make it, and never tried torectify the situation. Im going to Marble slab, they're great. Read more
Ice cream was good but the girls that were working today were so lazy and mad that we were ordering ice cream again the is not a... complaint on the ice cream just the service! Read more