Reviews for Baskin-Robbins in Lubbock, TX
This place just charged for 3 scoops of ice cream that fit in a kids scoop cup. I compared the cup I got on a different day and... they are nowhere near the same size. I just paid for 1.5 scoops at the 3 scoop price. So ridiculous Read more
Friendly customer service. The server with the teal/blue hair was so patient with me and my friend when we came, even though we... took forever browsing the menu. The servers all have generally pleasant and kind dispositions. Read more
Thus visit was amazing!!! The lady that took my order helped me with which coffee to order. We got to the window and forgot to... get donut holes for my son. She was more than willing to help and add donut holes to our order. She had a great attitude thewhole time! Great service!! Read more
They don?t want to do anything after 8:30. The blender is always broke or better yet; ?we are out of chocolate ?. They use that... one all the time. Whoever operates this business should be ashamed of themselves. Read more
I was wanting to order a birthday cake from Baskin Robins, and I wish the process was a lot smoother. I?ve never experienced a... more rude encounter than today. I called to see if I?m able to come inside and order the cake but due to COVID I wasn?t able to( which is understandable, not a problem) so the lady on the phone told me I had to wait in the drive through line to order. Ofcourse that?s not ideal but I did it because I needed my birthday cake. I waited and I finally got to the drive thru and a girlwith curly hair and glasses came over and was helping us. Automatically she gave me attitude off the bat. I understand it wasbusy but there is no need to treat a customer that way. I waited in a long line ONLY to find out that their cake decorator isout of town! what the heck! I should?ve been made aware of this BEFORE I had to wait in a long line AND get treated so poorly. Idefinitely would not recommend this place if you want to get a birthday cake decorated. Read more
The worst service! Ordered a banana royal and they did not include the ice cream! I do not live in this town I was passing... through. If I would have realized there was no icecream before I pulled out of parking lot I would have went back and demandeda refund. Contacted Baskin Robbins via email and they never replied. Read more
So this place was busy. There was a girl on drive there and a guy on BR side. The girl in the back was doing nothing and let my... husbands cookie burn for his Sunday after waiting 20 min. I felt really bad after we left and my family were all in a bad mood.Thanks girl in the back for being a great bake up, and for ruining our family time out. Worst service ever and we will not everbe back. Read more
Actually went today to the Dunkin donuts in same building they're together combined got a eclair and glazed donut with my $2... Dunkin donuts card from T-Mobile Tuesdays app Read more