Reviews for Popeyes Louisiana Kitchen in Loves Park, IL
I placed a online order for pickup, arrived on time, I understand they don't bag your order until you arrive but I still had to... wait 15 minutes because they had no biscuits. Popeyes website says order will be ready upon arrival, haha. The service isterrible at this location, the E. State location is about the same, you always have to wait longer than you should. Worse yet isthe drive thru, if you have 45 minutes order at drive thru. A previous online order I made was for pickup, when I arrived thedoors were locked, I had to get in the drive thru line to pick up my order, I sat in that line for 45 minutes before getting topickup window. I know it takes time to fry chicken but the management knows when the busy times are, why can't they prepare fora rush of customers? Read more
This place is a joke. I ordered online. Order was to be ready at 5:45. It was not. When I asked the manager where I was in the... line and it explained I have been waiting for 45 minutes I was then told that was good. Then stood by and watched staff andmanager start screaming and cussing. Because customers were not getting served. Management and counterperson left the front andwent to the back. The cook came up front who spoke to the first time. He couldn't find my order. Had to go back through theregister. I got my order at 7:15. With no apologies or anything to that. I would never recommend anyone to go to thisrestaurant. While in this restaurant the management locked the doors. Again it was only 7:15. My recommendation don't evenbother. Read more
This place is disgusting . You sit in the drive thru for a half an hr. The speaker doesn?t work. Then you pull to the window to... see how absolutely dirty and disgusting it is in the kitchen. Then nobody wants to come to the window and even take your order.Drove off. Waist of time. Will never. Return again!! Read more
They are out of stock on many things Plates,large boxes,butter,coleslaw,staff and ice. The water was warm. They had serve raw... chicken which I believe the cook over filled the baskets because the line in drive thru was wrapped around the building andchicken was low. 3 workers 1 for drive thru 1 for inside orders and a cook. The drive thru speaker someone mangled so they haveto place their order at the window. 3 people behind me left because of the serve so they didn't even order and 1 complain howdirty it was inside which all the tables were dirty. Most importantly when a person from my party was unhappy with the serviceand the raw chicken he told the workers that he was unhappy it was raw and he wouldn't be back because of poor service and food.He wasn't looking for free food he had reality slap him hard in the face by getting out of a burning house alive today, but itwas uncalled for the workers behind the counter to start yelling at him that he ate it and didn't say anything while we wasthere. Then they yell over asking us if our food was alright. I told them he was in are party and apologize for him and said hedid have raw chicken that he spit out and took another piece that was fine. They should of just said yes sir we will try to dobetter. He didn't raised his voice or put on a scene just told them how he felt. Read more
Drove from Madison WI and my online order isn't don't yet.. ??? Ticket wasn't pulled until I walked in the door to ask for my... order. Where's the convenience in online. Over 1 hour, when asked cashier to speak to a manager, she tell cashier and every onein here well she just gonna have to wait.... I'm trying to do 4 jobs.... after I've worked 6-14 hr days straight... I would expect a little more professionalism and respect. Corporate needs to come correct this site..... 5:22pm order.. an hour drive,walk in 6:33pm its almost 7 and still serving people walking in the door, I've been on the phone and off with customer servicenothing, Read more
Put in a mobile order today, got there & it wasn't ready. A manager was in the back discussing with 2 other employees another... worker. I was waiting 30 minutes for my food. I finally gave up after someone else's order that ordered after me. I broughtthis up & asked for my money back. The manager started yelling at me & told to get out. As I sat down & contacted customerservice for my money back, another so called manager came over & threatened me & kicked me out. I went outside & calledcorporate about this & will be getting ahold of the owner. I drove to the Rockford store & was in & out in less than 5 minutes.Very friendly service there. Service at Loves Park is horrible. Read more
Do you clowns even serve food here? I paid $12 for this dried up POS. The lines are incredibly long, menu signs are torn down,... wait times are atrocious. I am off to a more respectable establishment like Chic-Fila instead. Edit: The manager from anotherrestaurant gladly replaced my order. The 1st shift is a joke honestly. They need a major overhaul. Tragic how they became justas bad as KFC. Read more
Chicken was good. However Drive-in order spot was wrecked and when I went inside l was told no sides were available I asked if... there was a reduction in price and sales person said "no.". But as I started to leave I could have two pieces for $4.47. actually that's all I really wanted. So it was good for me. Read more