Reviews for White Castle in Louisville, KY
Came here multiple times and they always got my order wrong, last night they had us wait for an hour for our food that was... already paid for just to get 5 PLAIN room temp burgers and warm flat coke (I ordered bbq bacon sliders). The woman at the drivethru (red hair) was rude to me and my wife and the rest of the workers looked like they didn’t care about their jobs.. whichfair enough I wouldn’t want to be working there either. Read more
The food was NOT edible...cold, old, burnt stale fries. The burgers disgusting...bread was crunchy, onions overcooked, meat dry... and edges hard. The service not friendly nor timely. Wait was around 10 - 15 minutes and food was in no way recently prepared. Ido not recommend at all. White Castle please do better than this. Read more
Ate in the dining room. Had a minor problem with our order. The staff went above and beyond to make it right. They were great.... Some of the best customer service I've had in a long time. Of course the food was delicious as always. Read more
Absolute worst service. We pulled up to see four workers standing in various locations outside. After being greeted with a poor... attitude at the drive thru window, my husband and I began waiting with two cars in front of us. After 20 minutes or so, thefirst car pulled away without food. When we finally got to the window the lady said they had a "drive off" due to the wait. Wecould see a worker sitting down as if to be taking mental notes as the others worked. Total wait time for us was about 30minutes. We will not be returning. Read more
9:00 a.m. on a Sunday. Lobby closed, signage indicates 24 hours dine-in. Please have the consideration for your guests to post... the actual lobby hours on the doors. Parking lot full of trash. Ordered 5 sliders, received 5 sliders with cheese. Meat farexceeded holding time on grill, like a stale beef jerky consistency. Finding help can be challenging but this may be more of amanagement issue. Other locations in the city are much better. Read more
The food is okay. They seem to struggle keeping employees, so every time we go it takes a while to get your food. The people are... always nice, so just be patient with them. Make sure you check your food before you leave! I often find mistakes, but they arequick to fix it. Read more
These cheeseburgers were old and inedible. They'd obviously sat so long that the meat was tough as shoe leather and cold.... Obviously someone didn't want this order earlier so the white castle staff gave it to me. Trash Read more
The drive thru service was very slow. Ordered, and paid for, 2 - #1's with cheese. Got home with the food, and none of the... sliders had cheese. Would have returned to the restaurant, but I wasn't given a receipt. So, paid too much for what we ended upwith. Very disappointing. Read more