Reviews for Popeyes Louisiana Kitchen in Louisville, KY
I honestly would not even give this place a star at all however, people need to know this before they come. DO NOT GO THROUGH... THE DRIVE THROUGH. It is absolutely trash. And the fact that I didn?t even get my food was even worse. We had a few questionsfor an item/special on the menu but the woman couldn?t understand us and took forever to actually give us a correctanswer.(technically, she never did). She never understood our order as well and eventually got annoyed with us. This is when sheasked us to pull up to the front window but never talked to us? What type of service is that? No one even asked us anything andwe ended up driving through away with no food which was absolutely a waste of time. Disgusting. Never going here again. Read more
Went through drive through a little after 10am. Only 1 car in the drive through before me. Ordered the chicken tender combo with... fries. Get to open my meal at work and it?s fish and rice? there was only 1 other customer there? pretty frustrating Read more
I hate to be that guy but I feel the need to relay my experience so you know what you're getting in to with this location. I... ordered with the app, chose one of their "offers" which I was later told this store didn't participate in. I arrived 10 minutesafter I ordered. I walked in to a mountain of chicken sitting under heat lamps. Sides, biscuits, etc too. They were not busy atall. This chicken had definitely sat for at least an hour or two. It was obvious. I was waiting for my order when the cookwalked in from a very obvious smoke break, didn't wash his hands, and then immediately got in to an argument with the MOD abouthis break times. I very politely waited 10+ minutes for the MOD to assemble my order which was literally right in front of hersitting under heat lamps that I'm sure weren't keeping the food hot enough. Was told they didn't have everything I wanted.Grabbed the food and didn't get straws or napkins. The taste of the food was okay but for 30 bucks for two people it wasn'tworth it. The bathrooms were gross and it was obvious the kitchen was too. 2/5 because they were trying but they don't have theright people in place. Probably because they have a sign outside offering $10/hr to apply. I've been an actual working chef for12 years and understand how it is but this place needs to be avoided Read more
Food was good but the place was dirty. The bathrooms were disgusting and the dining room was too. Surprised they got a 96% on... the health score. Service was not very good. They were slow even though we pre ordered on the app. And I had to ask for napkins,& straws. Won't be back to this location. I also saw a 6th pan that was labeled employee drinks on the line literally next tothe cooked food. Read more
It was OK, normally I don't eat out because I cook but my stove is broken so I had to order something to eat. Chicken was OK... nothing to rave about and the Fries were old and limp. It took away the hunger and that's all. Read more
I would love to know who does the hiring process at this restaurant?? Management or the owners desperately need to be watching... their customer service either in person or on a camera. Completely messed up my order. I didn?t receive my drink so I asked forthat immediately. Then I had to drive around and get back in line bc four other items were missing. How does that even happen?Do they not review the order before handing it to the customer? My order wasn?t even big. I was super nice and said thank youboth times but the guy at the window just looked at me like I was wrong and never once said, oh sorry about that. It?s literallyunbelievable that he is actually getting paid to work there. I would rather Popeyes close the entire restaurant instead ofhiring workers that act like they can do whatever they want. I would never treat customers like this where I work. I wentstraight to Arby?s to get a few more items for dinner and the customer service was amazing!! Read more
What fast food restaurant or any restaurant allows their employees to work in open toe sandals or crocs? Obviously this Popeyes... does as seen in the photos. Not only is this a health department violation it?s definitely definitely going to look bad forworkmans comp. This isn?t even the tip of the iceberg, this location was dirty as well & when I asked for a manager there wasn?tone there. Read more
The restaurant opens at 10 am and when I arrived at 11:15 I pulled in the drive thru I was advised they don't open til 11:30 ,... when driving around the store the employee was standing in the parking lot smoking a joint laughing telling the next customerthe same thing . Looking past the issue I went in and was greeted by that same employee and told it will be 7 minutes. 40minutes later I'm waiting in a crowded lobby the employee locks the door to stop anyone from entering or exiting and it becomestotal chaos. I got my food ( wrong order ) argued over a refund til I was done and just called corporate ( still waiting on acall back ) . Read more