Reviews for Heine Brothers Coffee - Gardiner Lane Shopping Center in Louisville, KY

EDITED/UPDATED This clearly used to be a favorite cafe of ours and we planned our Supercharger stops around this specific place.... Unfortunately it has gone downhill the past couple of times we've been here and tonight, our service was simply unacceptable. Weordered with a girl at the desk who was obviously not happy to be there. Fine, it's closing time. I get it, no big deal. Here'sa good tip before I even get my order. Well, kind of regretting that decision because when we receive our scone and muffin,they're cold to the touch and the scone is hard. Literally, it made a noise when I tapped it on the table. I walk up to thecounter (it's about 7:30 now- we ordered around 7:20) to ask her to heat them up- they've always just come that way previously.She says "no, the ovens are turned off because we close at 8". So... Ovens are apparently turned off before 7:30 even though youclose at 8? I didn't say anything but I was pretty bummed. We try to eat them anyway and the muffin was fine but the scone waslike eating a piece of chalk with bacon bits in it.. I'm hoping these are one of situations lately because I'm about ready tochange our trip route to the other nearby charger- this cafe was literally the only reason we chose this location to charge ourcar. Please hire better employees. ------------------------------- This is one of our favorite Tesla supercharger stops nowsimply because of this coffee shop. Not only is their coffee amazing, the staff is friendly and the scones&muffins are to diefor. I've never liked any baked good with poppy seeds or lemon in it until my husband got the lemon poppyseed muffin here. It isDELICIOUS!! We also tried the scones- bacon cheddar, chocolate peanut butter, banana chocolate chip, cinnamon streusel, etc.We've yet to be disappointed. We now plan our route through Louisville specifically to come to this coffee shop. Highlyrecommend! Vegan options available. Read more

Arrived at 7:15 and ordered coffee, scone, and a muffin. Tipped in advance despite the abrasive/ indifferent vibe. When we... received the order at 7:20, the muffin and scone were ice cold and rock hard, so we asked to heat them up. They refused "becausewe close at 8 and the microwave is off." I've worked at a few restaurants and never refused service to someone who ordered 45mins before close, not to mention tipped already. No thank you. Read more

I stopped coming here for a long time, but I stopped in Friday & again today. I?m very happy that I did, the staff was very... friendly and my coffee came out quick! I was asked by 3 staff members and a manager how my day was. Kudos to him & all 3 staffmembers! I will be back! Read more

Today October 24th at around 7pm. Some old dude came in and started harassing two baristas and continued to mess with them about... not having hot coffee when they made it for him several times and even then he just complained and demanded his money back. Ifelt bad for them they were working their tails off and did an outstanding job with handling that customer. They were calm andvery polite. But he did insinuate he was going to report them and that stressed them out a lot I could tell. But I'm justposting this to let this company know that the baristas here are working very hard and they should not have costumers they haveto deal with like that. Read more

I could honestly go on and on about how much I love my heine bros. Ever since I started getting their coffee, I have NOT been... able to go back to starbucks. Everything is always fresh and locally made not to mention the staff is always spot on. i neverleave reviews but Heine sure deserves one because they are killing the coffee game and have since day 1. Read more

Great outdoor seating areas for enjoying the day and a little people watching. Close to lots of shopping and major thoroughfares... which has its upsides and downsides. Also, Lexus electric vehicle charging stations are conveniently located directly across thestreet from the coffee shop. Delicious coffees and local baked goods, too. Read more

Didn?t even get to ordering anything because the bathrooms were so bad I wanted to leave immediately. Not only were they dirty,... there was at least a half gallon of soap spilled on the floor and my son slipped in it and fell hard on the concrete. They hadplaced a wet floor sign near the bathroom but not in a way you would know it?s for the bathroom. I told a person working thereand her response was ?oh yea it happened when we were trying to refill the soap.? Regardless of the soap, I?ve seen cleanertruck stop bathrooms. It was a cute space and the pastries looked good, just steer clear of the bathrooms. Read more

Never been inside the building but my coworker bought coffee for me from this place and it was good. I?ll have to come inside... the building and see what the service is like but the coffee was fantastic. Read more