Reviews for Dairy Queen Grill & Chill in Louisville, KY
Was asked to pull into waiting line of parking lot and sat there for 20 minutes. Finally went inside to see what was going on... and and had to provide a receipt to remind them of my order. Once I got the blizzards, they were not turned upside down, whichis a stupid thing to require, but it is promised. Not planning on returning. Prices have also increased. Read more
We ordered extra gravy with our meal I was checking my meal in the Drive-Thru before leaving and I told the guy that my extra... gravy was not in the bag he literally threw it through the drive-thru window into my car and it hit my chest so I sat thereuntil the police got there this place is not friendly especially the employees in the Drive-Thru that had no name tag along withthe manager that didn't have a name tag either I've also called corporate and I hope that this helps people from going there andgetting food from this place they don't get much business I should have went to the one in Fairdale that is a lot nicer thanthis one and doesn't have people that are very rude in the Drive-Thru throwing things at their customers which is grounds forassault charges my boyfriend has the videos as well Read more
Staff seems bothered that you?re there. They are rude, last time I was there, the lady acted like she couldn?t understand. Then... she said dang you want all that food. Another time the lady at the window took my money gave me change. Then comes back a fewminutes later and tried to charge me again. Luckily she had given me a receipt bc she was ready to argue that I had not paid.Also they randomly lock the dining room. They are just very unprofessional every time I?ve been there. So I will avoid thislocation. I?m sure the staff will be happy about that. Read more
They let their tablets die for UberEATS. Ordered a few things off of there to have it delivered, they sent out 2 different... drivers and finally the second driver calls me and says the manager was claiming they never got my order and was extremely rudeto him. UberEATS refunded me but make sure your tablets are charged!!! Read more
This is the third Flamethrower burger that hasn't had ANY Flamethrower sauce. At least three more that only had enough to color... the bread without any taste.. They constantly get my order wrong and have horrible wait times even though NO ONE else is in thedrive thru. I do not recommend this one!! Read more
I just stopped and got two chicken strip baskets for $18.10 When I got home there was no gravy in either one and very little... fries. I would not recommend anyone to this dairy Queen. Especially when you call and do not get an answer and you cannot leavea voicemail and then it hangs up on you. Just wondering what kind of establishment this is because it is not the dairy Queenthat I grew up knowing. Very disappointed. Will be getting in touch with corporate. Don't know who the manager is out there butthey are doing very poorly. Read more
This was supposed to be a breakfast bowl. So apparently now we just throw two pieces of sausage on top. This is the worst dairy... Queen in the city. Last week we picked up breakfast bowls that had no breakfast meat and gravy instead of salsa. Unbelievable! Read more
Last night we were handed another family?s order by mistake in the drive thru. We were told to keep the food so we inspected... the items and handled the food. An employee later returned and stated that the manager wanted the food back. We gave the foodback and watched the employees give the same order to the correct family. Posting this because that family had an infant intheir car, and this Dairy Queen violated health and safety practices by asking for the food back. Hoping that somebody makes itright! Absolutely unsafe practices!! UPDATE: I reached out to DQ using the method in their response and heard NOTHING back. They don?t care at all!!! Read more