Reviews for Buffalo Wild Wings in St Matthews, KY
I would give less than 3 stars, but all of my experiences when I dine in at this location have been pretty good. Dining in, the... servers have always been super kind. The food has also been good and without issue every time. The problem is every single timeI order carry out from this location there is something wrong. They serve me basically dry wings, if I order a large fry theygive me a small, they leave side sauces out or forget veggies. It doesn't matter, there is always something wrong. The qualityof it isn't great either. I live less than 10 minutes away and typically get stuck waiting on my food, so I know that's not theissue. Totally tired of spending $50 plus to get subpar food or not get everything I paid for. Most of the time if you take thebag back in saying something is wrong you are met with an attitude regardless of how kind you are to the person you're talkingto. Last night will be the last time I order carry out at this location or any Buffalo Wild Wings. Read more
Every time I go there they take entirely too long to even greet the people standing at takeout, then take forever getting the... food. I understand if the food isn't ready (even though it is usually well past when it said it would be) but they nevercommunicate this to the customers. Also I saw a few employees eat food off of customers plate before it went out. Read more
My chicken was extra dry and crunchy, I couldn?t even swallow it without water. It?s like I was eating a bag of kettle cooked... chips or something. That?s probably why it was BOGO. I got boneless wings. I definitely won?t be back Read more
Nine of us ate there at 3pm when we were about the only ones in the place. It took quite a while to get our food. Overall,... everything tasted good. I had the brisket sandwich. While it was good, the quantity of meat on it was rather skimpy. One mealcame out completely wrong. By the time the order was corrected, we had to go. So, they had to get their meal as a take out. Ialso thought the bill was a little high for what we got. Read more
We had an amazing experience at this location! Ben and Kylie were amazing servers and handled our party of 30 AMAZING!!!! KUDOS... TO BOTH OF THEM!!! ???? ???? However, it's a Saturday night and we were told kitchens last call was 10:30 and we had to orderour last drinks immediately. For one the owner of this establishment must not like money closing and having everyone out by 12.I get it, but on a Saturday night at an amazingly clean well known sports bar! Blows my mind to have last call at 10:30 on aSaturday evening! Like I said nothing against the amazing service....just mind blowing to not want more money in the serverspockets and owners pocket! Other than early close time phenomenal service and great food!!!! Read more
Ordered 20 wings, but only got 18 and 3 of those were weren?t even big enough to be chicken nuggets. BWW needs to do better!!!... Sent complaint and no action taken. Customer service and Management has really gone down at this location. Read more
There isn't a lot of parking available outside. That in addition to their being a 20 minute wait brought it down 2 start for me.... Still they did have good customer service when they did get to us and relatively quick on actually getting the food out to us. Read more
Waitress was horrible. She acted like she was in a fog. No smile. Didn't talk much. Messed up our order. Didn't give us any... straws. My husband had to go ask someone for some straws. Brought my husband the wrong order. I had to ask twice for a to gobox. The dining room was closed off shortly after we sat down. My husband had received bad news from the doctor. We hadn'teaten all day. All we wanted to do was to sit down and have a nice meal. I think we would of been happier eating from a gasstation. We will not be back. Read more