Reviews for Jamba in Los Angeles, CA
Jamba Juice is amazing; however, the employees here are extremely young, unprofessional, disrespectful and rude. And to be... honest I literally have no clue why. I don?t know if it?s the stress of the job, if they?re so bored they want to start conflictwith customers, or if it?s because I?m Black. It?s just a very toxic place. I guess I was ordering Pumpkin Smash too much? Oneday they stopped serving it and I asked for a refund. Instead of giving me a receipt showing that the transaction was voided orrefunded the manager (she said she?s the GM) gave me a very hard time. I didn?t want to assume I would get my money back and ifI didn?t I would have to return to the store and argue I didn?t receive a refund with no proof of receipt. I don?t think thatwas rude of me as a customer to want a receipt? that?s why they make receipts. I waited 45 mins to a hr for a receipt. Theemployees were laughing and saying things and I just couldn?t understand why the situation was funny or had to be hostile. Ijust wanted a refund. It was easy for me to leave and get my drink at another JJ. No reason to be mad. I guess they wantedentertainment to make their shift better I?m truly not sure why. Then I return months later hoping things would be different. Ipurchased a pumpkin smash. Minutes after purchasing the same GM states, ?we ran out of 2% milk.? (In my head? really? Lol Jesus,is she that upset) but I didn?t argue I just asked for a refund and got my drink at another JJ. Today, I purchased the pumpkinsmash and the employee (Anto, who was one of the employees laughing in the prior incident) makes my order into water. Me:(extremely polite not even realizing this is one of the unprofessional employees). Hi it?s a little watery can I have it alittle thicker. A customer in the store: I knew you weren?t going to like that. It looks watery. Employee Anto: Oh. You want itthicker? Me: Yes please. Employee Anto: Oh next time you need to specify that. The other customer and I looked Read more
I am usually met by a grumpy girl but today I was greeted by funny and energetic employees! The girl, who had a yellow star... sticker plus the other girl who was in the back were super nice and attentive. Made the best smoothie I?ve had since I startedcoming here last month Read more
Customer service on point! Katie was so kind to help me choose a right smoothie that would taste great with whey protein! She... did not disappoint. Also, Tom and Jerry were so helpful. They make a great team!love this place! Read more
I ordered an orange dream machine and was told there is no orange sherbet. There was also no pineapple sherbet for a pineapple... drink I asked if they had fresh orange juice. The employee said they ran out of oranges. I went through a list of other drinksand all were short of ingredients. I told the guy they needed to get their act together. He blurted out that they just realizedthey were short of inventory. How does that happen in a business as large as Jamba Juice? This exact same thing also happenedtwo weeks ago. This location needs better management. They did not receive a tip from me. Read more
The place to go to for great smoothies. It is perfect on these hot days to get one of their nice cold smoothies. The mango a go... go is usually my drink of choice. The staff is polite and efficient as well. The only drawback is that it's a little pricey butstill worth it. Read more
This is our 2nd time at this location within this past week and a half. Both times they did not have their Acai bowl available... as they did not have any of the toppings available for the Primo. Today was no different, no toppings again so my daughter optedfor a smoothie and ordered a Mango-a-go-go. The attendant agreed and proceeded to "make" the smoothie. By the time we got ourorder, I noticed a note on the side saying that they "do not have the "Classic Smoothies" available ONLY the plant based andthat's when I noticed that the smoothie that my daughter ordered falls under the Classic Smoothies. I didn't pay much attentionto it anymore since I figured that if she agreed to do it that maybe we got lucky and that it was available at the time that weordered. Boy was I wrong, when we got to our car and my daughter started to take a sip, she noticed that the smoothie did nottaste the same as it normally would. It tasted bland and sour at most. So that was disappointing! Not to mention how rude andfrustrating how my daughter was treated. Absolutely lacking any courtesy and/or customer service at this location. No greetingwhen we walked in, not even a fake smile and the lady was arguing with my daughter that she had ordered a "pretzel" instead ofthe "waffle" that she had originally said and ordered. I know, I was there, I heard her say sweet waffle because she asked me ifI wanted any and I said yes get me one too. But the lady kept insisting that my daughter said pretzel. I mean can you just placethe order for sweet waffle instead of arguing and insisting that we ordered pretzel. There were only 3 items in the display caseand none of the pretzel options said SWEET in them only the SWEET WAFFLE! I will NOT come back here as both of our experienceshere are subpar and not very pleasant. One of the reasons we went here are because of the good reviews, but I guess we just cameat the wrong time, TWICE - something to think about... Read more
There are lots of Jamba Juice locations, but this is the one I tend to go to the most as it is the most convenient location for... me. I stopped in to recharge during an all-day shopping excursion and was happily greeted by the cashier Brennan. I think thatfor a chain they do an excellent job sourcing fresh fruits and ingredients and it makes all the difference in their smoothies!They taste delicious and I can pat myself on the back for eating healthy. Read more
The smoothies are fine but it always takes them years to make them - even when there?s no other customers they just move... extremely slow Read more