Reviews for El Pollo Loco in Los Angeles, CA
The place is not very clean. The floor?s are filthy and the doors look discussing. The place has a weird pungent smell like old... carpet. Not sure why the workers touch their phone while preparing order?s. It?s cross contamination. They need to have someonetaking care of the cleaning part. Read more
Horrible costumer service. They consistently forget things, they are sleeping, they don?t care what you tell them, they are just... not polite at all at this location. Whenever I go there I can feel the depression in there. I just always wonder why they hiremanager .. for what lol Read more
I miss this place so much ??.they were always so kind ,professional and my food was great?.every time ??..can?t wait to get back... home to US?..this will be my first meal for sure ???? Read more
Horrible customer service. Told a male cashier if my order was ready and he said they were still preparing it. I waited for my... name to be called but never was. I had to go back to the counter when the lady turned around and began cleaning. The same malecashier noticed I was back but didn?t bother to help me. The lady kept her back towards me so I had to call for her attention.When I asked again if my order was ready she acted as if she didn?t knew I was here for the pickup and handed me the to go bagthat has been sitting there. I come here often so it?s not surprising the lady who hands out the orders acted the way she did.They really need to retrain their employees about customer service especially the ones that interact with the public. I do wantto mention that I was contacted by the store about what happened but I still want to write a review of my experience. This isnot the first time their service was back but after this experience I will not be coming back to this location. Read more
The only down side of this place , is they only had one person handling orders . But the food was very good and Healthy
Great food and excellent customer service. But this place is full of homeless people. You cannot dine in anymore. Only get your... food togo. Read more
I have a food allergy to dairy. Staff also got a lady in front order wrong. Two orders wrong in a row. How does this happen. An... apology was given. Anyways staff replaced my order. I'll definitely come back, but will make sure my order is read to me Read more
My BRC with the added chicken was perfectly prepared and the soda was crisp and cold. Did I mention they accept EBT?????????????... EAT BETTER THINGS!???? AND ENJOY. BLESS YOUR FOOD. Read more