Reviews for Dunkin' in Los Angeles, CA
I love this location and my order is always correct. However, today the service was horrible. Why?! Well, I selected an... option to redeem a coupon offer on the app as usual. Hmm the staff got confused and was like, "you redeemed that already" Iwent on to explain that the offer was on the receipt clearly showing that the item should be added for free. Idiots couldn'tfigure it out. Wow! Don't use the app to redeem offers because you WON'T get it done. God, the level of incompetence is realat this location ???? New staff for sure. Read more
I ordered a dozen donuts and I was given all stale donuts. The donuts were stiff and dry. You can tell they're old. Very... disappointed since it's for the office. Read more
I ordered online a medium drink and other items as well, and as I got to work and checked inside my bag my drink was half empty... and no straw. Read more
I used to visit this location during cold weather but stop going because they weren't making proper hot cocoa anymore. They were... too inconsistent. I only got 1 good hot cocoa this past winter out of the 5 visits I made. I have to visit either the AtwaterVillage or DTLA locations to get a properly made hot cocoa these days from Dunkin'. I returned yesterday afternoon for donutsand noticed they hardly had any left. The cashier told me they only get donuts "delivered" at 4AM meaning they probably don'teven make any at this location. At least not anymore. The cashier (receipt says his name is Gregory) looked unprofessional tomake matters worse. This location has gotten so bad that I'm gonna go and say that it's even going to close down at some pointin the next few years. I noticed the lobby was filthy as well. This used to be such a great location when it first opened andit's the closest location to me. I'm never returning here again. What amazes me is that companies nearby like Yum Yum Donutsand Winchells Donuts have more varieties of donuts at the same time I visited this Dunkin'. How is that possible when YumYum/Winchells sucks? Last week on the same day of the week and same time of the day I visited Krispy Kreme in Burbank andeverything was fresh. I even got a free donut for waiting. Read more
I went in for a cold drink and no one was at the counter. I stood there for several minutes, then called out. Nothing. Two... people sitting at a table called out. Nothing. But in the meantime, they stole a can of whipped cream from behind the counter. A4th person entered a few minutes later and I told him I'd been standing there for quite a while with no service. He called outand finally a guy lumbered out from the back. He didn't apologize for the wait. I placed my order for a frozen chocolate and ofcourse he couldn't find the whipped cream. The wait was way too long and anything could've happened while he was back there...Clueless. If they're going to only schedule one person to work, they really should have a buzzer or something to get theattention of anyone in the back of the store. Having to stand at the counter for so long is unacceptable. Read more
Delicious macchiato with cold foam! This place is a pleasant short walk from where I live, nice spot to grab a coffee, staff are... always friendly and it's always clean. Read more
4. Youthful, Fun, Hip Staff 3. Pretty cool atmosphere 2. Good music 1. They have a Few WORKING CHARGING OUTLETS with USB PORTS!... SWEET JESUS! Read more
usually wonderful dunkin shop, even open on Thanksgiving.