Reviews for Cold Stone Creamery in Los Angeles, CA
Service is slow. Friendly reps but they need help. Friday night should have more than two people. Otherwise, ice cream is... delicious. Read more
So, so, slooowwwww. Service was at the speed of the carmel sauce they struggled to squirt out of their own bottles. They have a... huge menu of cookie dough inspired creations - and they're all out of cookie dough. They have these flimsy plastic spoons thatcollapse when attempting to eat the thick creation. Staff are poorly trained and lack any sense of customer appreciation... justslowly going through the motions. The store was littered with "sign up for our app" marketing materials and handmade signs. It'sjust not a great experience. I almost walked out but won't be walking back in. Did I mention how slow ???? the employees were?(4:45pm, April 4, 2022.) Read more
We placed our order online for curbside at 8:55pm and it said it would be ready for pickup at 9:15pm. Got there and called the... store like the instructions said but we called and there was no answer. Tried calling again and said voicemail box was full. Iwent inside and there was a long line so i went over to the grubhub pickup spot and one of the workers said my order wasn?t evenready yet?at 9:25pm. He said he had to help the long line of customers first before he could make my order and it would be 10-15minutes. I said we ordered online 20 mins ago for pickup at 9:15 and he then made it but was out of chocolate ice cream for thechocolate devotion i ordered so i got a different creation (one of the mint ones) and the mint one was just MINT ICE CREAM ANDCHOCOLATE CHIPS. NOT A CREATION that was supposed to have brownies and other stuff in it. I was very disappointed because I hadto wait so long for my ice cream that i should have gotten on CURBSIDE like i ordered. Will not be returning to this cold stone. It was so bad I want to give it a zero. But that?s not possible so I give it a 1. For a Saturday night you?d think they?d havemore than 3 people working when the line was out the door, especially for a popular place like cold stone. Read more
The service was nothing short of spectacular. In fact the moment I stopped in, I felt like I was literally a celebrity. Each... order is carefully to our exact specifications. They aervings extremely generous. Imagine an on overflowing ice cream mountainin each pint or container. Why do they even have lids, it practically is useless after the ice cream bulges out in quantit., ina good way of course ????. Thank you coldstone, you may be cold but you absolutely warm my heart. Ironic isn't it? Read more
Please beware!! Be really careful here. Several issues. New Year's Eve I ordered a quart of ice cream through doordash and then... decided to order a triple pint through the website for family. When the doordash order came I was given a gotta have it... Icontacted door dash, sent them the picture, they knew cold stone was WRONG and they refunded my money. Then my second ordercame, the triple pint (largest they have) and I order my toppings to be yellow cake and holiday sprinkles. I open it up and it'schocolate everywhere. They added some kind of chocolate bar instead of the sprinkles. That's a big deal. I called them directly,since I ordered from them directly, the young man said that he was sorry and that he didn't make it and it was the previousshift ( it was 6:30 pm). He said that he can make it over and I asked if it could be delivered as well. He said no but I couldpick it up. I told him I will come the next day (new year's day) to pick it up. He said okay and took my name and said he willleave it with the morning shift. Next day rolls around, I pull up to Cold Stone, and they are closed!!! Why didn't he tell methey would be closed when I said twice I would come tomorrow???? So I'm busy all day Sunday and come Monday night. The young mansaid he needed to call his manager. He put me on the phone with a very very rude man. Someone that hasn't had any customerservice training. 1. He never apologized. 2. It was like an attack. I told him I have the email confirmation and I the call logto show that I called. He was like why you wait 3 days?? Y'all were closed Saturday and I was busy on Sunday!! Then he asked meif I had the ice cream with me... I said why wasn't I told to bring the ice cream and why isn't my name written down? He said hedoesn't know who I spoke to. Y'all have 2 people working... You know what male was working new year's eve at 6:30. Anyways heacted like I was trying to get free ice cream or free money. Like I was a con artist. I spent ov Read more
I haven?t been here in years. I didn?t realize they were open until 10:00 P.M.which is great for late night cravings. The guys... made up the Cheesecake Fantasy right away. The ice cream is not stale at all unlike some other places I?ve been recently. Read more
One of the best ice cream in LA. Don?t missing all the flavours. Quality = Price One of my favourites is the resses ice cream,... excellent flavour. Read more
My friends and I showed up at 9:34pm tonight (Tuesday) wanting some ice cream, and the employees had decided that they were... gonna close up shop early. I can forgive the online times being out of date, but the sign--written in dry erase marker--postedon the front door said 10:00pm. At least rewrite the sign if you want to be lazy and close up early. Like come on. 0 Stars. Read more