Reviews for Royal Wok in Longmont, CO
I hate to do this, but Royal Wok food has become near inedible. Absolutely horrible. I don?t know what happened with the new... ownership, but this used to be the best Chinese food in Longmont. Don?t waste your money, or your time. Read more
For the last several years my family and I have been frequent eaters at the Royal Wok. The food was super delicious and well... portioned! The customer service was super friendly and on point! We had a regular waiter, and he was always so nice. The lasttime we went (a few weeks ago) we saw that they moved location to the Asian Bistro. So, my kids and I got back in the car andwent to the new location. The second we walked into the asian bistro we felt out of place. The lady came up and said, "Do youneed something?" lol I said we were there to eat. She sat us down and handed us menus and walked away. We were ready prettyquickly because we knew what we wanted already. So, we put the menus together and we waited and waited, and she just was doingsomething at the register. Finally, the guy from the bar walked by and asked if we were ready and I said we were, so she cameover and started taking our orders. She was very unfriendly. My older son said he would take a water and I told him it was okayto get a soda for lunch this time if he wants, well she looks at me and says "He wants water". Um ..ok.. So she finishes takingour drinks and walks away and i say "excuse me, sorry we are actually ready to order food too" and she comes back annoyed. So istart ordering our food and she says they dont do the chicken lo mein, egg roll, rice AND soup with the lunch special and iapologized and said that i thought it was the same as the royal wok. Again she gets annoyed and says "then you need royal wokmenus" i didnt know you had to ask for a separate menu i thought it was combined. anyway this is getting really long. the restof the visit was basically like this, her being super rude and ignoring us. Our food was SUPER cold by time we finally did getit. It is so disappointing. Our favorite restaurant is now somewhere we will never go again. my kids were super well behaved soyou can't say it was because they were being disruptive or making a mess. I'm annoyingly too nice to sp Read more
Ordered the teriyaki beef. The sauce was perfect and the rice was so cute! Definitely, give this place a try if you're ever in... Longmont! Also, ordered the ugly roll and lava roll! ???? ???? ????. Service was a little slow, but they did explain they areshort staffed and really busy. Super nice staff though! Read more
Apparently this is the new hunan chicken. Wow! With breading and no vegetables. They said the changed their recipe and due to... inflation they have removed vegetables. No mention of it anywhere. Apparently you shouldn't make online orders since you getwhat you get. You have to call and ask questions to make sure what recipe you ordered matches what you have ordered for years. Customer service is very poor! No manager to talk to to help with the inaccurate order and you get disconnected while waiting. Then call back to have someone answer who could care less and just the blame game if it's my fault for not calling and asking. Really horrible experience. NEVER GOING BACK! Read more
Very good food and a good amount of food for the price. They only had one server to handle the whole place by himself. The Pao... Pao platter was larger then we expected and we were mostly full by the time we got to our food. The only negative about the foodwas the wings were a little hard and the egg drop soup was a little bland. Read more
Took my kids on Christmas Day.. we sat for 26 minutes before our drink order was taken served cold food we took 2 bites of and... then waited another 32 minutes for someone to come bring us a $70 check. Took nothing home and left hungry. Service was terribleand there was 4 tables with customers when we were there. Food wasn?t edible with the the exception of the wonton soup. Read more
Restaurante itself is very nice. Big change since it was Las Palmeras. Great sevice on our last visit, my kids love the egg drop... soup. There is something about their flavoring or seasoning that is off to me so I give it 3 stats. Acceptable food, goodpresentation, fair priced and good service. Read more
This is the absolute worst Chinese food I've had in a very long time. The sweet & sour chicken tasted like rolled napkins in... red sauce. Fried rice wasn't even fried, and most of the food was inedible. Awful. Read more