Reviews for Swiss Chalet in London, ON
Was seated quickly and our server was really nice and quick to take our order. Food was great as always. Haven't had a bad... meal or service there yet. Love going there. Read more
Picked up an order. Thanksgiving feast... ordered the fresh vegetables medley and they literally smelled like garbage. It made... the whole order smell like a dumpster. Onside, the cauliflour had turned and they're were black rotten spots on it. Also, thegravy and sauce containers were placed inside the mashed potatoes if you can believe it. Like, right on top and squished intothe mashed potatoes. Customer service gave credits for both, but refused to pass it on to head office. The rest of the foodwas good, but this was an off putting experience to say the least. Read more
Disappointing when you place an order and you don't get what you asked for!! Ordered the roast beef sandwich with fries. I... asked for no horseradish on my sandwich as I do not like it. I got the sandwich with horseradish and a side of horseradish. Got home to find this out. Waste of $20. In the garbage it went. Changed to a 1 star as Swiss Chalet said they would contactme yet never bothered Read more
I ordered the Nashville Hot Chicken online and I thought it was delicious. I also love their Chalet fries and sauce so... much! Chicken was spicy and so good. I would order it again and hope they keep it as an item. Coleslaw is amazing! Read more
Table was sticky in areas and staff actually argued with me when I asked if they could give the sticky area another wipe down. ... "I just wiped it a minute ago. It's not dirty." I asked her to touch the area and she told me, "the tables feel sticky whenthey get wiped. Some tables have spots that stay sticky but they're clean, okay?", she said as she passed a wet cloth over thetable again. I told her thanks but she'd already turned and walked away. Food arrived before the cutlery. Drinks were neverrefreshed even though I asked for a refill. Had to wait at least 10 minutes for the cheque and another several minutes for a togo box. It wasn't because they were busy, either...there only five other tables in use. The chicken was good, as usual, but theservice was terrible from start to finish. Oh...and even though it was absolutely not their fault, the a/c wasn't working. Read more
I just ordered take-out. They said they don?t carry the 32 oz chalet sauce which is online and I showed the woman working there... and she told me it?s only an online special for less than 1/2 the price. They handed me the bag and I said do you have thecoleslaw no he forgot. I was the only person taking out so there is no excuse that they had missed this. The manager at thatlocation advised that they have never offered 32 oz sauce in their store but it?s online on all the stores in London have itbut Fanshawe location. Aren?t they supposed to be all the same?well they?re not. The fries were raw and was only 1/3 filled in the container. The best Swiss Chalet in London is on Wellington Road South. I paid $22.00 and for that money, I shouldn?t haveto ask them if they have everything. I shouldn?t have to check to see if they provided the proper amounts of everything. Also ,I bought coleslaw and it?s supposed to be 8 oz and it is not. The other stores in London provide me with a larger coleslaw. Terrible service as the manager basically said I was lying about the sauce. Hmmmm do you think that?s good service. Icertainly don?t!!! Read more
I really don?t go to Swiss Chalet much these days but when I do it?s always great! The chicken is consistently delicious and oh... that gravy is sooooo good! This location was nice with pleasant staff. Thank you. ???????? Read more
0/5 stars. Walked out after an hour and a half with no food, while other people came, ate and left all around us. My first... dine-in experience at a Swiss Chalet ironically turned out to be my worst restaurant experiences, ever. And I've been to manymany restaurants the world over in my 4 decades on earth. This is SS we're talking about too, so nothing complicated right? Ourorder consisted of 2 Quarter chicken meals.. I understand things get busy and everything. Totally fine. Restaurants get busy.But literally everyone in that same restaurant got their food with no delay at all. Large groups, various orders. We ordered themost basic items: chicken dinners. And yet, despite several requests we never got our food?? It was always, "it will be comingsoon", or "the chickens were cooking", but we never ever saw food. This whole thing is absolutely baffling. There is no reasonfor what seemed like blatant mistreatment at the hands of the staff there. Like, why did you refuse to give us food? We nevergot an answer. My partner and I are minorities, and I don't want to entertain the thought that there was some sort of deliberatediscrimination in play. But regardless, this was such a brutal example of disregard I have ever encountered from any business inmy life. F this place. Don't go there If you don't want to be ignored only to leave hungry. Read more