Reviews for Starbucks in London, ON
My favourite Starbucks location in London! They always make my iced caramel macchiato right, tastes amazing every time :)
It?s frustrating when you place an order for a product/ service and are immediately given the rolled eyes. To add to that... frustration it?s annoying when a barista uses malicious compliance in an attempt to dissuade further orders by taking as muchtime as possible to complete your order. Ordering ? pour overs ? beI know it takes time to make, so I?ll apologize for placingan order you dislike to do but I know it only takes up to few minutes to make so when a barista takes the long way around itwastes my time as well as yours. I watched while 5 mobile orders , 5 drive through orders and at least three other customerstook priority over making my order in a timely manner. On top of that I watched an employee start a new pot of coffee fasterthan my pour over was started. ( woulda been less labour to just offer the blonde roast I ordered). I?ll keep ordering thosepour overs so long as the service is offered but if the staff is gunnah treat me like a ?Karen? for asking my order to be servedinstead of watching the employee mill about my order I?ll gladly take my business elsewhere. Read more
They did not have the pumpkin spice. After placing the order we waited 35 minutes (we weren't alone waiting ... Also, people... that did ordered through their app). Our name did not even appear on the offers that should be prepared. I had to cancel myorder and to get refund. Very disappointed! The people were polite and were trying to accommodate everybody (this is why 2 starsinstead of 1) but definitely the organisation was not up to par... Read more
20 minutes for a walk-up single coffee order. The need to prioritize a drive thru lane has killed the in-shop atmosphere... here. Inside there is nowhere to sit -- it is filled with people standing around waiting for their order which has beende-prioritized in favour of the cars idling through the drive thru. Signage within teases these patrons for not ordering theircoffee in the app hours beforehand for a quick fly by pickup. This is no longer a destination cafe -- it is a stop on the wayto somewhere else. Read more
Most incompetent Starbucks in Canada...hands down. Worst run store I've ever been to. If you go in person, they make you wait... and treat you like you don't exist while they tend to their precious mobile orders and drive thru customers, since when is a"green" city like London OK with having drive thrus in the first place?. And if Starbucks is going to make ridiculous landacknowledgement claims they should be giving 100% of proceeds to First Nations. If you're going woke, go all the way. Read more
Starbucks should be embarrassed this location represents them as poorly as they do. For it being a drive thru, you?d think... they?d have MORE staff than a normal location, yet every time I go there, there?s only 4-5 people working, with only 2 of thosepeople making drinks. Wait times take AT LEAST 20 minutes, bare minimum. Read more
Very bad experience ordering Matcha Frap. and Coffee Frap. What we got literally had nothing to do with them. The frist drink... was just water with matcha and the other one was milk with ice no coffee... Obviously the staff needs more training. Read more
This location was very slow the day i went and i preordered and arrived at the drive thru after my suggested time. Standard... Starbucks food although my croissant was slightly burnt on the bottom which was weird bc i thought they just warmed them in themicrowave Read more