Reviews for Chuck's Roadhouse Bar & Grill in London, ON
The worst service I have ever experienced was in here. Staffs have attitude. The manager is no help at all as he does not care... about the customers and their quality of service! Requests to move tables are not granted even though there are tons ofavailable ones. Takes a lot of time before they take your order (it was not busy). No welcome or greeting whatsoever. Staffs arealways unavailable even though there are a lot of them. We almost left the place for the treatment they gave us.Unbelievable. After sharing this to my other friends, they told me they had a rather bad experience at this branch as wellinvolving the staffs especially during the payment. The staff told them that they should at least tip when she saw that they didnot. I don't know but maybe if you do great service then you guys will receive one :/ Read more
Steaks were very cheap and tasted good. Asked for medium for my rib eye steak but it was basically medium-well. Was drier/firmer... than how I liked, but still tasted good and was enjoyable. The rib eye was a bit thin and was over cooked, but the T-bone wasperfect. Will be ordering the T-bone going forward since it was a good thickness and cooked to the perfect medium doneness.Also, the mocha ice cream dessert was really tasty and is a must try. Service was good but a bit slow at times. Read more
When visiting chucks roadhouse on a Saturday evening at 5pm, it was not very busy. We were sat at a table with no cutlery or... side plates. Our server made no eye contact with us when he took our order. We ordered our appetizers and entree at the sametime. Our appetizer was given to us, again we had no cutlery or side plates. So we went to get our own. Halfway through ourappetizer, our mains were dropped on our table. My food sat there getting cold as I was finishing my app. I am very disappointedwith this service. There was no effort made in ensuring we had warm food, and we had to get our OWN cutlery and side plates toenjoy our appetizer. We were in and out in half an hour, and I was not impressed, especially considering the restaurant,including patio was basically empty. I will not be visiting this location again. Read more
First time and we loved it. Great place with music and the ambient feels fantastic. Nicolas our waiter was excellent he took us... through the menu and gave us advices making sure our choices were the best for our first time there. A lot of different dishesto choose from and the prices are very good. We definitely recommend it and we will come back for sure. Read more
Update July 2022 Service was great, fast and friendly. Had the $13 steaks this time which were cooked perfectly and... quickly. ------------------ Original Review First time going to this Chucks. Food was good, typical Chuck's stuff. Service forfood on the other hand was very very slow. This Chucks is typically more of a Bar atmosphere after 9 pm on a Saturday night, sowe anticipated that, but our party of 3 arrived at 7:50, we ordered 2 burgers and a quesadilla. Our food arrived at 9:10, anhour and 20 minutes later. We were actually just about to cancel the order and leave. Most of the tables were drinking, Ipersonally didn't see anyone else eating, but 2 other families were waiting for food. So it's not like the kitchen was superbusy. There is absolutely no excuse for 80 minute service for a couple burgers and a quesadilla. Read more
I?ve been coming to this restaurant since last year and have never had any issues. However, I had a rather unpleasant... experience here just the other day that I believe should be brought to the attention of management. I came here for an eveningout with a some friends the other night to unwind. My one friend and I ordered two steak dinners. We waited for over any hour toreceive our meals whilst everyone else was being served. Only after I had brought this to the attention of our waitress was whenwe had received our meals. We were told the delay in our food was due to the restaurant being busier than usual, however, I havevisited this restaurant in the past with far more guests and was served almost immediately after ordering. Furthermore, whattruly made our experience here uncomfortable was when we were paying for our meals. My friend decided to not leave a tip due tothe bad service and our server immediately got short with her, which itself is very unprofessional considering tipping is notmandatory. This left all three of us feeling rather uncomfortable. I have been a loyal customer in the past, however, this oneexperience has deferred me from coming back here. Going forward, I will be taking my business elsewhere as there are far betterrestaurants in the area with better service and better-quality food. Read more
Great place. Appetizer with no seasoning. Other than that. Great service. I have a large 8 oz steak medium and my partner had a... led qtr with ribs. We thoroughly enjoyed it Read more
First and foremost I want to give a shout out to Emma our server! On a busy Friday night she remembered our orders as a group... and got them perfectly each time with the best attitude ever. My whole group agreed she is the best server we?ve ever had! Ohyeah, and the food and drinks were amazing as always but I just want to thank Emma :) Read more