Reviews for Papa Johns Pizza in Loma Linda, CA
Rough start from ordering to delivery, management made it right. The pizza, breadsticks and desserts were amazing. This is my... new favorite Pizza place. Thank you guys. Read more
Fast and hot. The manger is great. I hope all the workers represent. I will go out of my way to hit this Papa John's pizza when... we want pizza. Keep up the exceptional service. Read more
Placed an order on the mobile app to the Holiday Inn Express Loma Linda which is 5 miles down the street. I waited 10 mins AFTER... my app informed me that order had been delivered for the pizza to ACTUALLY arrive. NEVER ARRIVED! I call and speak with anemployee now claiming to be a manager named Deven. She speaks with several people in the background about my order. In the meantime i call my hotel front desk to find out if they even showed up. The front desk tells me they seen the driver walk in & walkout about 10 mins ago when my pizza said it was delivered. I explain this to the now supposed manager. I tell her that I wantto know where my pizza is, a refund, & a nee pizza delivered. She hangs up on me. I call back and the managers response is ?Iguess the phone dropped. You must have been the one to hang up.? Which is a standard manager customer service move to not claimthe wrong doing and placing the blame on the customer. She does this by stating I didn?t have the room number on the address(2nd line - 4th floor ROOM 412) so the driver tried to call & it was the wrong number. At this point Im done with the blatantlies & tell her to cancel the order. So TLDR: NEVER RECEIVED ORDER EVEN THOUGH APP STATES I DID AND STORE MANAGER BLATANTLYLIES ABOUT THE ISSUE AND REFUSES TO FIX IT. Read more
They really need to have better customer service and keep their times. I ordered for carryout 2 times in the last week. Both... times I show up after they tell me to and I still have to sit there and wait. First time was 30mi total wait for a carry outpizza. Second was about 20. I showed up after they said 10 to 15 mins and I found myself waiting another 5 minutes for the darncarry out order. I think that's pretty bad service. Lucky they got 3 stars. Pizza was good. Read more
The food tastes pretty good and is consistent. They were petty fast today which was nice. It took more than a minute to... acknowledge that I was even there and when I asked for extra garlic sauce they said I had to pay for it which they have neverdone before. I know they're supposed to be $0.75 but that's kind of ridiculous when they usually give them for free Read more
Great teast. This time was fast service and the crust was well done. Not saggy
I used to order here all the time but won't order here anymore. Ordered a chicken with white sauce about a month ago and got red... sauce. YUK! I called to let them know and the girl said I could have the credit for the next pizza. I just ordered and explainedwhat happened last time and the girl said there was no proof or notes left. And there was nothing she could do...So pee onthem. My family will never order from there again! Read more
I bought an extra large Supreme with extra cheese and a medium Hawaiian pizza with stuffed crust it was amazing. It was done in... about 20 minutes. The Employees were very friendly Read more