Reviews for Twisted Sugar in Logan, UT
Edit 10/18/22 The new owners contacted me asking if there was a second chance I would give for their customer service to be made... right. I tried to replicate the same experience I had previously to see if anything had changed. They've added a menu andordering system further back in the line of cars and it definitely decreased the wait time in line which is a huge plus. We alsowent right before closing and did not run into the same problem of them essentially closing up early despite having customerscoming within the open times. I'm sad they removed the limes from the bottom of the twisted twister drinks but they still tastedamazing. Also tried out their new gluten free cookie and it was delicious. Overall, it was a night and day good experience and Ido think the new owners are improving the customer service all around. I took a long break from twisted sugar since my pastreview but I suspect i will be back now that things have been switched up. We went through the drive through and got there 20minutes before closing and then waited 10 minutes behind 3 other cars before we got to the window. I ordered a twister ice creamsmoothie and two cookies and was then told that they had already started sanitizing their smoothie machine since it was close toclosing. That's really terrible customer service. To be closing and eliminate availability to part of your menu when you stillhad a steady stream of customers AND you were not outside your open hours posted everywhere? I can get great tasting cookies andmixed sodas at 2-3 other locations here in Logan but I chose Twisted Sugar because I wanted that product that should have beenavailable. Super disappointed with this experience and hope management sees this review and corrects the problem with theiremployees. Read more
Gluten free options are the best. I love the energy drinks combinations. stop starring .
I'll update my review as soon as they bring back the Haydo with Monster in it. It was the only reason to go here before. Edit:... In response to the owner. I did try it with the rockstar and it was terrible. Which is why I wrote this review. Edit: So happyabout the monster option haydo. I'll give them 6 stars if the original monster becomes an option again. But the white SF one isgood too. (White is the only option they have). And the red bull haydo is also very good. Read more
Update: great customer service! Was reached out to and offered a generous gift for my troubles :) Lots of reviews on here... talking about super long drive-thru times?.well I can confirm that nothing?s changed! I?ve been in the drive-thru for 10 minutesbehind ONE CAR!???????????? the employee just BARELY came to the window to take their payment?ridiculous! Ended up being 15minutes by the time I got out of there? Read more
Best place in Logan to get cookies and drinks hands down. Best drink to get is the Bobcat blast but, swap out the sprite for... MTN dew trust me it's way good. Best cookie is the salted Carmel. Although the cookies n cream is a very close 2nd! Drinks arepriced fair and the cookies as well, and the store is always nice and clean. The employees are awesome! I came in 5 minutesbefore close (which I don't normally do) and they were so friendly and still made me up a drink and cookies! Read more
Went to the store on March 18 around 4:45pm, the staff was nice but made my drink wrong (the cute girl said there was some... confusion with another order, it totally happens!). The ?Twisted Sugar? cookie I ordered didn?t have any coconut flavor to it,and had an overwhelming Crisco consistency, I couldn?t even eat it. I had a few others taste it and they thought the same thing.I get these cookies regularly and have never had this issue. I came back to the store at 9:45pm where a curly-haired girl?helped? me. I explained my issue with the cookie, and when I tried showing her she quickly handed it back to me and just said?sorry, that?s the twisted sugar cookie?, and anything else I said, she just kept repeating the same thing, nothing more. I feltso stupid. Anxiously, I told her that unfortunately my drink was made wrong, to which she took my cup, ripped the sticker off,handed me back the cup and said they would make me another one. Unfortunately it was sub-par & lacking enough add-ins theyusually do. I ended up buying another ?Twisted Sugar? cookie for comparison, which definitely tasted better and more normal thanthe previous yucky one. Read more
Went into Twisted Sugar this morning and was greeted by the sweetest girl with blonde bangs. I didn't catch her name, but she... was working so hard and wanted make sure I was 100% satisfied with my drink! Totally coming back and trying the crinkle cookieshe suggested with my diet coke and a lemon! Awesome staff at the Logan store!!! Read more
After they gave me a gift card because they messed up my order the first time they screwed it up even worse so until they fix... this issue and give me my money back or fix my order i will not be returning. it was the WORST costumer service twisted sugar isa really great place to get drinks and cookies but only when they make your order right. Read more