Reviews for Dunkin' in Lincoln, NE
Convenient and affordable coffee. Some employees attitudes are consistently negative or just have an attitude. Makes me want to... go elsewhere. Read more
Sunday is our day for donuts. The Dunkin Donut shop on south 84th, Lincoln, NE has been our go to place for carry out donuts. We... stuck with them through Covid shutdowns, lack of help so late openings and recently donuts that taste old even though we getthem first thing in the morning. Today was the worse! They tasted stale and tough. I guess it is time to try somewhere else! Very disappointed, we use to look forward to them and the location is convenient for us! Read more
Shout out to the staff of 3 working a busy morning. Ya all did great. Even tho we had to have our order redone 2times. We... totally understand. Read more
Drive thru is so slow. Twice it has taken me an hour. One time there was just one lady doing everything. I don't know who the... manager is but whomever it is needs to come by and order to get a feel of how it is. Another time. I ordered in the app and Iwaited another hour and when I got to the window I saw them just making the order and got it all wrong. I also saw drinks by theregister getting cold. Read more
I just so happened to be in the area while passing thru town and saw Dunkin and wanted to stop. Being from New England where... Dunkin is the go-to coffee shop and not living in the east anymore I rarely get to enjoy Dunkin these days. This visit wasrather disappointing. I ordered my iced coffee, had to correct the person taking the order twice as to what I'd asked for. Iordered my kids some doughnuts as well. When I get to the window to pay my coffee is wrong and they only gave my half of mydoughnuts. I explain to the worker about the other doughnuts and he brushed it off and tried to have me just leave. I askedagain for my other 2 doughnuts and just accepted that my coffee was not the way I'd ordered it. I was very dissatisfied withthe service I received and how the gentleman working brushed me off when I presented him with my issue. I expect all locationsto take their jobs seriously. I love Dunkin but definitely will not return to this location when back in town. Read more
Worst coffee customer experience I?ve had. Simple order of an americano w/ milk & sugar. The worker forgot to add both, when I... asked to confirm if she added milk & sugar she lied and said ?I believe so?. Should not be that difficult to make 1 coffee. Novalue of customer services. Read more
I have always ordered on the app ahead of time to make it easier and quicker for both the employees, myself and the customers... behind me in line. It?s always worked so well. Today I submitted an online order and it allowed to submit right of way which was630am. I submitted it and headed to the restaurant. I get there and cars ahead of me not being helped. After those cars justtook off I noticed on the speaker that their new business hours do not start til 7 am. Which is fine but advertise that on yourapp/site so people are aware. I would not have left to get my donuts as early. Had I not already paid for them online I wouldhave just went elsewhere. I also think the staff that were already in the building who knew people were out there could havedone a better job addressing the time change as people pulled up. They seemed very uncaring which I think is very bad customerservice I get the pandemic has affected a lot of businesses. But if you aren?t able to function well enough for good customerexperience then advertise this. Or close temporarily. Read more
Staff at college park location could not be less concerned about the customer. Frustrating and aggravating. If people hate... their jobs this much they would be better served to go elsewhere like their customers will. Read more