Reviews for McDonald's in Lima, OH
Pull in today just before 11 for a quick lunch.Placed my order paid pull to next window there was a change in girls at the... window.Girl had me pull up to next window they would bring it out to me. Wasn't to happy but did it.Watch probably 20 cars go byme a couple pull in parking spots and had food brought out to them.I pull my car up so I can get out to go in.The girl it comingout with a drink for another car that went around me.I said I have been waiting almost 20 minutes for my sandwich and fries shesaid just a couple more minutes.Well after a few more cars go by and park for food I tell her just give me my money back.She hasto talk to manager takes a couple more minutes for her to come out and she wants a receipt witch they didn't give me when Ipaid.At that point I said just forget.Pull out went to Burger King had my food in about 2 minutes. Read more
Always clean and polish store, staff is very polite and over all good people. A employee there named Julie always has a warm and... welcoming smile that completes a great overall visit. Read more
I hate the new update like the automated voice that ask me if I'm using the app then they get on and ask the same thing. They... act like they don't know what's going on if you order on the app most of of the time they still try to charge me. And this location is notorious for telling you at the window where you pick up your food oh hun it's not showing up on the but the firstwindow had zero issues rung it up and taking my points. Reminder im using points. They will say oh hurry and do it again so youdo and then boom 12 thousand points gone you only get one of the items you payed for with your Ponts and someone inside getsyour other item because evidently they didn't have money or points to eat. I hate going here and will only go here when I'mpaying through the app with my bank from now on. Due to this issue. And it's the only one thstbis close to where I stay whileworking in the area. Read more
I waited more than 10 min. in line. The order taker would come on the intercom and say she would be right with me, and would... take the order from the line even though I had obviously been sitting there longer. Finally gave them my order code and got upthere and part of my iced coffee order was wrong. I give up???????? Read more
So, I made an order online with the app at just after 11pm- I checked in for curb-side service and a worker (Julie) came out to... tell me they were closed and was not able to process my order- with the app there was no way to cancel the order and have mymoney refunded. She suggested that I return the following day (today) and someone would be able to help me- she took the time togo thru the app to try to cancel and refund- she apologized at least 10 times. Sooooo?. Today I return to do as she hadsuggested- and guess who was here! Yes- and obviously she remembered me probably because I?m NOT a Karen! She was able to fillmy order as pleasantly as before, and thanked me for my patience last night!! In a nut-shell Thank you Julie! (And thank youAlex my niece for this awesome customer serviced person) Read more
My food was awful. Old and tough chicken nuggets, terrible fries, and the employees did not have gloves on, and were dealing... with my food with their bare hands. I even payed extra for two extra sauces, and they literally didn?t even give me ANY. Ithought I could count on my sweet tea to be better, but that wasn?t even good. At least my cookie was decent. Read more
This McDonald's goes above and beyond each and every time we visit. They are polite, they bring the food to the table with a... smile knowing they aren't being tipped as per most restaurants, which I get because McDonald's is a chain restaurant, however,I've personally worked in customer service for years myself and I have never seen a better team at any fast food establishment.You guys are doing something right!! ???? Read more
This was the worst drive thru service ever. The person handing out our food was chopping on gum and could not understand her. I... ordered and 10 peice nugget and got a 4 peice, I ordered 2 med fries and got 1. The 2 cheeseburgers I ordered had one pickleeach and dot of ketchup and those were at least an hour old. Do better McDonalds! I worked hard for the money I gave you, youdidn't work hard at getting my order right. Read more