Reviews for Dunkin' in Lima, OH
Soooo happy it is now welcoming customers inside. Hard to pick donuts if you can't see them. The coffee is always great
Something is wrong with your black hot coffee. It tastes weak. I have purchased your coffee for a long time. It is not... enjoyable. Have you cut the amount that you are brewing? I hate to stop purchasing it, so please increase the amount that youare brewing. Read more
Service is not near as good as it use to be. My frozen drink sat for about 10 min before I was given it because they made... everyone's from the BR side at once to bring outside instead of in order, so it was melted a bit and the cup was messy. I missthe older ladies from a year ago. They were always a joy to talk to when I'd go in or through drive-thru! Edit to add; i neverhad issues here until it was a bunch of high schoolers that worked majority of the time. I barely go after work anymore becausemy order is wrong 8/10 when its after school hours. Read more
Literally the poorest excuse for a DD that I've ever seen. Our order is almost always wrong, I pay for extra shots of espresso I... don't recieve and I've been asked to pull forward twice for a 10 pk of munchins. Wouldn't be a problem if we actually recievedwhat we ordered and it didn't take 15 mins to put 10 donut holes in a box. Just ridiculous. Read more
Very upset!!!! First the parking lot is set up like a maze because they have blocked off half the entrances and exits. Second... they didn't have any glazed donuts of any kind. I also ordered hot chocolate and after I paid I was told they couldn't make themhot. I also ordered Boston cream and asked the lady if those had the custard in the middle because it looked like white creamand she said yes they are custard, get home and the 4 supposed Boston cream are white cream not custard. Wasted my money on theBoston cream and had to drive to Pat's Donuts and cream and got everything I wanted. Read more
My Wife is Obsessed with this drink and describes it as A Cup of Deliciousness. It's Caramel & Sweet just Cinnamon. I Love the... Sandwich, a Perfect start to my day. The Staff is always in a Great Mood and Friendly. Read more
Today 5/2/2021 the drive thru line was super long yet the orders seemed to fly out the window! ??????????The employees were very... quick and efficient. Ownership was friendly and involved...I absolutely ?? THIS Dunkin?! Read more
They work hard and they're constantly busy so a wait should be expected but the quality, friendliness and overall work ethic is... worth it. Everyone was all smilies and easy to talk to. The manager does a great job as well Read more