Reviews for Golden Chick in Liberty Hill, TX
My wife had the worst experience with this edtablishement on 9/10. She walks into the restaurant to get a group pack/meal she... waited 20 min at the counter. Had one guy look at her twice and not come and help take her order it took her saying is anyonegonna help me and finally someone very rude came to the counter and took her order which came out to around 56-60$ and asked ifwe could get a few plates and cups. They proceded to charger her an extra 7 dollars for cups and plates. When all we asked forwas 3 plates and 3 cups. They charged my wife for large cokes.!!! When the order came out they slammed it on the counter. Wewould go all the time but after this totally uncalled for encounter with this pathetic staff. We will absolutely no longer cometo this place I wish they would have left it chicken express!!!!! Those folks were way nicer! Read more
Got my wife's order wrong originally, told her they'd comp it the next time she came back. So we came back and reordered, they... said they'd give her the whole meal they messed up. We paid for mine but then they said her drink was replaced by Mac andcheese that she never asked for???? There's already a huge line at this point so we had to pay again for another drink just tobe done with it. They can't get an order right ever and they're not very good at making it right obviously. Also, even when youask for silverware you're lucky to get a spoon ???? Read more
One thing I can say about Golden Chick is I have never had a bad experience at any location. I absolutely love their dark meat... Fried Chicken and fried okra. They are the only chicken place that I can find that has fried okra and that sells me every singletime! Not to mention some of the workers can put chicken in a box faster than anyone I've ever seen! I appreciate them alwayshaving good okra and their mashed potatoes are to die for as well. All around great food! Read more
I've visited 3 times since they opened. First time the chicken was cold but I was starving so I made it work. I thought it was... just that one time. 2nd and 3rd time I ordered a chicken sandwich and the chicken was so tough I had to toss it. Waste of money!Now the last time at least the fries were good. It's just so disappointing because this could be such a great spot if they justcared about quality and from these comments they should work on customer service. They should put out a tip jar to encourage theemployees for do a better job. Just an idea. Read more
Went inside to place an order to go. Spoke directly and clearly, face to face to the person taking my order. No ice and no sweet... iced tea. Ordered 3 pc fried chicken meal, all white, and a couple of extra wings. Should have checked the order. Drove 21 mileshome, only to discover that 1.) the chicken wasn't fried, but roasted. I didn't even know there was such a thing. 2.) There wasa thigh and drumstick in the 3 pc meal. 3.) The pathetic extra wings, roasted, must have been pulled off a sparrow. This wasn'tthe first time they messed up up an order, but it is definitely the last. Avoid this place like the plague. Find somewhere whereliterate employees speak, and more importantly, understand English. Read more
The food was perfectly fine until I noticed that there was a strand of hair in my tenders. I went back through the drive through... to replace just the tenders and because the window was left slightly open I could hear that I was being accused of planting myown hair in the food, even though who I?m assuming to be the manager, which later I was told her name was Maria, was handling myfood and was not wearing a hat to keep their hair back. Through the drive through window I could see that they were making ahuge deal about it and were going through the trash to find the box I returned just to inspect the strand of hair before givingme replacement tenders. As a person who works in the food business, this reaction is unacceptable as well as inappropriate fora person in the manager position to say something like this about a customer. Read more
It?s amazing how consistently bad this location is. There has not been one time that my order wasn?t wrong. Plus the chicken is... almost always dry, and in one instance, it?s was severely undercooked. I?ve txt the number on the receipt multiple times withfeedback but never received responses. The only reason there are good reviews on here or the dq next door is because even abroken clock is right twice a day. Read more
Too bad there isn't an option to leave 0 stars. I do not recommend this establishment & will never give them another dime. I... ordered a tender meal with seasoning packets & a kids meal with Mac & cheese. When I was handed the bag i didn't see anyseasoning packets. And while I was double checking that they didn't put it in one of the boxes I noticed that my daughters kidsmeal had fries instead of the Mac & cheese I had requested. I waited until a young man came to the window & opened it withoutsaying anything. I informed him of the mistake, he made me open the box & lift up the roll. Then he shut the window & walkedaway. A few moments lady another lady came to the window stating "You didn't order Mac & cheese". Really?! I hope when you'rethrowing away the extra Mac & cheese & 10 cents worth of a kids cup you realize it costed you a customer. I then said I hadasked for spice packets & didn't get those either. She handed me 2. With the way that LH is expanding it won't be long beforethere's another option. Until then if we want to-go chicken we'll make the drive elsewhere. Read more