Reviews for Upper Crust Pizzeria in Lexington, MA
This place has gotten my order EVERY time I’ve ordered from them. I don’t know why I even keep ordering from them, it’s... ridiculous. Got delivery today and they didn’t include the chicken I ordered. I called them 5 times to see if they had it atthe store so I could come get it. No one picked up the phone. The only time I’ve gotten everything I ordered was when Iordered pick-up. They got my order wrong but I was able to see that they made an item wrong and send it back. But it took almostan hour. The store was pure chaos, there were around 6 employees but none of them seemed to be working. The store was full ofsmoke to the point I had to wait outside. I think three raccoons in a trench coat own the restaurant. That’s the onlyexplanation I can think of that explains this quality of service. Gonna stop buying food from this place now, I’ve finallylearned my lesson I think… Read more
Food is way over-priced and honestlynot great. My chicken sandwich was burned. The delivery driver was very rude however which... was my biggest issue. Read more
Don’t order delivery. Put an order in for one large and one small pizza. This was our famiy’a dinner for the night. We... ordered it at 4:30 knowing it would take 45-60 minutes. Estimated time for delivery was 5:15. Great I thought. By 5:35, I calledback and was told my order was on the way. She didn’t ask my name or what I had ordered, so I had very little confidence itwould arrive shortly. By 6:10 and with bedtime quickly approaching for our toddlers, we decided to start making them dinner.Pizza finally arrived right before 6:30, so the kiddos did get to enjoy some of it. As expected though it was cold and chewy.Don’t order delivery. Read more
Service is awful, but the food is good and the individual people are incredibly nice and apologetic when appropriate. I've had... my order lost at least twice, and more than once they've only started cooking my order at the time they tell me to pick it up.Once I get, but this has become a pattern. Read more
Last night I placed an order at 7:48 pm. At 9:15 I started to wonder if my pizza would ever arrive and tried calling them for a... status, there was no answer so I started cooking dinner thinking my pizza would show up while I am cooking. It never showedup. They did however charge my credit card. I sent them an email since they do not answer their phone and so far, no response. Read more
Customer service was so disappointing to the point we almost wanted to leave! The old hispanic lady at the register is so... unwelcoming. Besides the fact she cant even take orders properly. Our pasta was cold and when bringing up the issue she justgives a dirty look and walks away with the pasta without a word then brings it back and just slides it on the table and walksaway like we were such an inconvienace. Our food was brought we continuously thanked everyone and not one you’re welcome fromanyone. Just very unwelcoming food is good as any Upper crust but will never return here rather spend my money elsewhere. Read more
Great thin and crunchy pizza place right in the center of Lexington. I had only been to the Beacon Hill location until today and... I would have to say that the quality is consistent among them. The staff was young here and goofing around a lot but they werefriendly and served our slices fast. Overall this is a great pizza place I would definitely recommend if you’re in need of aslice! Read more
Very poor delivery experience. At around 11:20 I submitted an order scheduled to arrive at 12:45. I specifically ordered early... to give the restaurant enough time. It looks like the restaurant forwarded my order to Uber Eats and I got a Uber Eats trackinglink. It is now 12:45. When I click on the tracking link, it says "Oops, finding another delivery person...". The "estimateddelivery time" keeps getting more and more delayed. There is no option to cancel or switch the order to pickup. The restaurantis only 15 minutes away. Had I known, I would just drive to the restaurant and pick up the pizzas myself. Read more