Reviews for Subway in Lexington, KY
The only reason I'm giving this restaurant more than one star is because of Jason. I placed a lunch order to pick up, which I do... at this restaurant frequently, but ended up getting my break 30 minutes before the scheduled pick up time. I understand goingearly was my mistake but when I showed the receipt of my order to see if they could make it about 20 minutes earlier thanscheduled, including where I had paid, the manager then insinuated that I was trying to pull a scheme and either get my lunchwithout paying for it or get a refund for food I did not order since the order was not showing in the computer. I ended upleaving and being told that since the computer did not receive my order I can call my bank to see if I could get my money back.As soon as I had left to get lunch elsewhere Jason called me on his personal cell to let me know my order had just come throughand he would make it right away. Since I had already gotten lunch elsewhere he was very kind and said he would have it ready forme when I got off work so I can have it for lunch tomorrow. Although I'm still not pleased with how management handled thesituation I will be going back for the customer service I received from Jason when my order finally came through. Subwaymanagement- you suck. Jason- thank you. Read more
Just went in here with some friends we had 4 orders total? the first order was made no issue then I wanted to order a salad and... the lady working informed me she couldn?t make the salad cause she didn?t have the bowl (I?ve worked at subway) there was a bowlright behind her? and she just made a salad for the couple in front of us anyways my friends go to order and they have rewardscoupons that she?s says she can take for whatever reason she didn?t even look at them so needless to say the rest of us didn?torder anything and we left with one order?. Just go to a different subway this one needs better management Read more
As a third shift worker my dinner options are limited; but this Subway has made my annoying online orders correctly for the past... month; much appreciated! Read more
Excellent subway. Respectful staff who wore masks which I appreciated. Very clean. Food was very fresh and delicious.
I done an order online and specified that I only wanted tuna fish with extra pickles. I got tuna fish with everything except for... the sauces it was nasty. They didn't even pay attention to my online order. Read more
If you get Mark or the other nice woman he?s always with it?s great but we came in To get our online and got a (I think)... Hispanic women. The sandwiches were super skimpy and didn?t even have the stuff we wanted on our subs and they weren?t toastedas requested in order. I do not recommend ordering online and make sure you check she makes your orders correctly. She alwayshas ear buds in making the already hard language barrier worse. Read more
Very disappointed. Usually great but after we ordered the tuna club on white and club on wheat after we got home (minutes away)... both the sub roll bread ( white and wheat)"were hard as a rock" and crumbled while we tried to eat the subs. Unusual for a placewith a 100% rating. Hope this isnt the start of a downward trend! Read more
My grandson ordered us dinner at subway I got the rotisserie chicken salad he got meatball sub.well my salad had no chicken or... cheese or dressing his sub had no meatballs.he ordered two cookies for desert they also were not there.i can't believe suchservice.if they can't do delivery then they shouldn't do it.shameful.guess we will go to bed hungry tonight. Read more