Reviews for Panera Bread in Lexington, KY
Didn?t get the order right, that?s fine we can deal, but could y?all at least put the sandwich together in a semi decent right... way?? I cannot make this up. Turkey only on one side and bacon, lettuce and tomato on the other side. Read more
Called ahead for curbside pickup. But when we got there, no one ever came out to bring us our order. Called multiple times but... no answer. Waited 20 minutes. Finally had to go inside, but the whole point of pickup is not to go inside. But the food was good???? ???? Read more
Food is always good, but boy oh boy is the soda flat here. No carbonation. The other thing that puzzles me is why have a to go... pick up area if you aren?t going to put the to go orders there? Read more
Lettuce on my salad was terrible, huge chunks, burned, old, frozen. Guys in kitchen must check this before serving.
I was going to take a picture of how extremely filthy the floors behind the counters were, but I didn?t want to be obvious.... Papers, trash, food, garbage? I have NEVER seen a Panera so dirty anywhere in the country! My daughter and I almost walked away,but we had already paid. I?ll never make that mistake again. I know good help is hard to find, but that was ridiculous. I knowprices are going up and portions are going down, but I spent 8 frickin dollars for a small round piece of bread with maybe 2/3of a cup of macaroni and cheese. My sandwich looked like they started to put meat on it and forgot to finish it. I wanted amuffin, but 3.50 for a regular sized muffin. I can?t imagine this place doing any business at all! I bet their days arenumbered. Read more
My daughter was waiting in line for food and when it was her turn an older man stepped in front of her and began ordering. The... cashier, an older woman with her hair in a ponytail and glasses just stood and watched the whole this happen and didn?t say aword. She just took the man?s order like it was fine. My daughter left without a purchase and I happily took her somewhere thatprotects and respects women! My family will not be returning and I advice that you do not allow your children here if you arenot with them. This is NOT a family-friendly environment. Read more
Third time I?ve ordered curb side pick up and have ended up having to go in and get it myself after waiting 20 minutes after the... order said it was ready... Why offer curbside if you aren?t going to bring it out? You all really should be occasionally lookingoutside to see if people are waiting and if the check In didn?t go through (like I was told once before) you should be going toask the customer what they are waiting on. That is just good customer service which this Panera seems to be lacking? Read more
Ordered a sandwich...they were out of bread. Literally, they had no bread that I could swap out on my sandwich, so I canceled... the order. My only option was to have the sandwich on a chocolate chip or cinnamon crunch bagel... Read more