Reviews for McDonald's in Lexington, KY
Been here three times in two days as my hotel is right next to here. First two times the service took forever and the staff at... the register didn't know how the mobile deals work and all that. Third time placed an mobile pick up order in late evening. Thedoors were all locked but the drive thru was open. Waited how long at the intercom but no one answered. One of the peoplewaiting said out loud he had been waiting for so long and drove off. Finally after someone had told them I was there waiting,they said to walk up since they didn't notice me for some odd reason. The waited how long out in the cold and order came outlike garbage. Rarely have experiences like this at McDonald's of all places. Read more
I got in the drive through and it looked like everything was at a standstill. No issues, must just be a big order. I decided to... tough it out. After 20m and only one car moving every 5m, I abandoned the line and went to Jimmy John?s. This place is terrible. Read more
Went in to order and ordered quickly. No issues. After 5-10 minutes no food. One lady was complaining about 20 minutes for a... mobile order. One person came back with wrong order. About a dozen people waiting. Maybe 1 every 2 minutes got an order. Seemedall emphasis was on drive thru. Dining room afterthought. Seemed like plenty of employees, but hopefully just a badmorning. Food was standard McDonald's breakfast Dining room was beautiful though. Read more
Arrived and found the doors locked at 830ish am. Wanted to order the new McDonald's bagels. They do not show up on their app... menu. Decided to go buy bagels elsewhere and make my own bagel egg sandwich. Read more
Save yourself from wasting your time. This place is disgusting. You HAVE to use the kiosk or else nobody will take your order. I... told the ?manager? there was people waiting in line needing to order and he said ?I know? 10 minutes later they still had nothelped anyone at the front. The ?manager? had told a DoorDash driver to cancel her order because ?we are busy? This place NEEDSnew management asap, and NEEDS to get rid of the lazy and disrespectful people who work here. Not to mention they close theirdoors 2 hours before close and don?t allow drive thru orders as well. Read more
The food here was fast and hot! I really appreciate when an establishment gets the core pillars of their company's success... correct on a visit. This restaurant had an overall clean facility. The staff was very organized, and very friendly. The food washot and fresh as well. A great place to stop in if traveling or if you live in the area and are hungry but need to stay on abudget. Read more
The service was good considering how busy this location was. I'm glad to know that McDonald's restaurants still have their... dining rooms open during all the pandemic craziness, and the extra precautions they are taking for customers and employeesafety. Food was freshly made when I ordered it, and prepared well. Apple Fritter was good. Read more
I?ve been here several times and the service is always terrible. I consistently wait 20ish minutes before even getting my order... taken. Not to mention the food taking 10 more minutes to make. This location needs new management, I have spoken to the managerand they are so lazy and it shows. Read more