Reviews for Jimmy John's in Lexington, KY
Every time we order the delivery drivers are either really aggressive and complain about tips and the delivery driver labeled... our order as delivered and it was not there. The woman on the phone was extremely true rude and said they went back to the storeto get another order and then hung the phone up. This is the third time in a row we have had a horrible experience ordering foodfrom jimmy johns. A place my family enjoys eating from but it is becoming increasingly more stressful to just order food fromhere Edit: this is also the third time we have waited over a hour for our food, unacceptable! One hour and fifteen minuteupdate: had to turn around to get another order. Never again. Read more
i will preface this by saying: i love jimmy johns and i order lunch for work here often. employees are typically kind of rude... (one guy is always nice to me, miss u) but i don't really care because i work customer service and i understand it isn't a funexperience. but this experience hurt my feelings! i placed my order at 4 to be delivered at 5. around 4:40 i was told my orderwas on the way. i called the store at 5:15 because i get a limited lunch break and i felt like i planned accordingly, the womanwho answered was super rude as soon as she picked up the phone and made me feel dumb for calling, like how dare i expect thestore to know what's going on with an order. once my order arrived, 18 mins after i expected it, the guy was also immediatelymean to me! it took me about 2 minutes to walk from the store i work at to the front of the mall, and without even saying hi hetells me that i should really change the details of my order to specify which store i work at because i shouldn't be leaving himwaiting. if his tone wasn't so harsh i wouldn't have felt offended, but it felt like he was really bothered by the 2 minutes ikept him it when i felt like not making the delivery driver find my store would be much easier for everyone involved. the mallwas super crowded too. also if i hadn't been waiting for so long i would've understood more. i've had drivers just sit in theircar and wait for me and that's totally cool! maybe wear a jacket if it's cold and you plan out getting out! overall a stressfulexperience that made me feel guilty for expecting a service i paid for. Read more
Terrible customer service. I go to this location because it?s close to my house and never had an issue till I downloaded the app... and attempted to buy a sandwich, I forgot to put no tomatoes on my sandwich as I can?t have them and rushed to the store afterplacing my order to hopefully stop them before they making the sandwich, they had made my sandwich and then wouldn?t makeanother sandwich to fit my dietary needs and told me if I wanted a sandwich I had to buy another one and I ended up tossing the1st sandwich in the trash. The girl was rude and disrespectful during the whole interaction and all I asked for was areplacement to have my dinner. Read more
HORRIBLE!!!! I have been to this location about 8 Times in the last few months. EVERY SINGLE TIME IVE GONE THERE THE EMPLOYEES... AT THIS LOCATION TREAT ME HORRIBLE. NO SMILE,NO GREETING. Only eyes rolls and a smart mouth like I'm the inconvenience forordering and paying for my food. I will never go to this location again. Shame on them. Their manager needs to have a customerservice 101 with these people or fire them!! Have never been treated so poorly as a paying customer. I'll stick with any otherjimmy than this location. Shame shame shame!! Read more
My spouse ordered online, the order printed but got misplaced. When I went to pick up they said they did not have the order -... nothing had printed. This was okay, mistakes happen. What was not okay was they did not apologize or even thank me for mypatience. We order 4 meals here every Saturday. Never going back!! Read more
BEST JIMMYS IN TOWN. I'm in this shop probably two to three days a week and the workers are always friendly and fast in their... service. Compared to the downtown location, its beyond superior. It's never as busy and the orders are always made right.Simply, it's the best. Read more
Definitely do not recommend this location. The tall cashier, ?Robert?, was anything but nice. My friends and I chose to dine in... and were greeted with an angry stare, as if we were not welcome there. I?m not sure if he was getting off soon, or if he justneeds an attitude adjustment. He was not the only coworker who made this experience one to remember in a negative way, the ladymaking the sandwiches slammed the food down when she served it as if she did not know the sandwiches are fragile. Overall poorexperience and I never will be eating here again. The tall gentleman shook his head the entire time when he took our orders aswell as when we left. Read more
Doesn?t offer the great sweet tea the other locations offer. Raising Canes in the same parking lot has great sweet tea!!