Reviews for Firehouse Subs Leestown in Lexington, KY
Came in with my family and my in-laws, placed our orders and paid. Food came out reasonable time initially but there was a... mistake on one sandwich, it was suppose to be a bowl no bread. After 20 minute wait and watching multiple orders go out we askedabout our food. The counter guy said it coming shortly. My wife explained what we saw. The guy behind the counter told my wifeto 'chill and other people had to get their food'. Never again eat here just because of that type of disrespect andservice... Later learned after talking to my wife the guy was cursing at her. She is definitely making phone to store ordistrict. Read more
Friendly staff is the only reason for a second star. The bread our standard catering package came on had to have been at least a... week old, easily the worst bread I've ever been served anywhere. Seems as though the pack had been made many days before, andthey simply cut the very old sandwiches with the wrappers on before serving them "fresh." I used to really enjoy the quality ofthis location but wouldn't recommend it to anyone after today. Read more
Tried getting someone on the phone from this establishment for over an hour. Ended up calling customer service and the customer... service rep tried for about 10 minutes and couldn't get anyone either. I'm sure their sandwiches are good, but if you need tocall them, DON'T. You will waste your time. Read more
The bread was tough & there was a very small amount of meat on them, I pd $15 each for 2 of the fire house brisket subs,... ridiculous! Read more
Firehouse has the best sub sandwich of any company serving them today. Not really anything comparable to be honest.
Ordered a medium hook and ladder with a bag of chips and a medium pizza sub with a cup of chili. Did not receive chili. We... have been calling for over 20 minutes to let them know that we are missing part of our order. No one answers the phone underany phone menu option. Read more
Its been over year since I last went to Firehouse. Stop going because they always messed up my order. Decided to give it another... try today for lunch. Didn't have much time. I Order my food to-go they, got the order went back to work and the order was wrongagain. I called back to let them know and was told that once you take the food out the store there was nothing they could do. Ihadnt taking a bite and offered to return the sub but with no resolve. Worst costomer service. This would be my last visit. Read more
Too expensive for what you get. Dining room is small with those waiting to place orders standing over your table. Very... uncomfortable Read more