Reviews for Cracker Barrel Old Country Store in Lexington, KY

We always love cracker barrel and appreciate it being off the highway. This location has great horse trinkets and was... beautifully decorated for fall. The wait staff was friendly and paying the bill quick! Please like below and follow me for morereviews just like this one! vvvvvvvvvvvvvvvvvvvvvvvvvv Read more

Food was good, the place was packed, had to wait for sitting about 20 mins so we just looked around the shop.

This Cracker Barrel was consistently good once upon a time, but not anymore. This location now is consistently bad! I have been... coming here for years and almost always left full and happy. However, the last 3 times have been awful. I kept coming back, andgiving them another chance, thinking that they must have been short staffed or something. Today was definitely our worstexperience ever and will be the last time we spend any more money here. Things are expensive everywhere, and it?s hard tojustify spending that much money for a bad meal and a bad experience. Tonight we were seated at the table behind the hostessstand and next to the kitchen. We sat for almost 20 minutes before anyone came and took our drink orders. The phone rang nonstopthe whole time were there, and I do mean nonstop. I asked our server what was going on with the phone? I felt like I was goingto lose my mind! We could not even carry on a conversation. I had the Sunday Fried Chicken Dinner and it was so overcooked thatyou could barely chew it. My wife had the grilled Chicken Tenderloin Dinner, and she stated that her food was cold. My son hadthe kids Shrimp Dinner. We got on him because he wasn?t eating any of his shrimp and he told us that he couldn?t because theywere gross. I tasted one and he wasn?t lying. They tasted very fishy like they were old, so we told him just to leave them. Ourserver never brought us any refills or asked how our food was. In her defense, she did have on a rising star apron, showing thatshe was new. When I went upfront to pay the bill the, man behind the counter asked me how everything was, so I told himabsolutely terrible and he told me that he was sorry to hear that and then proceeded to ask for the total of the bill. As I waspaying, the phone continued to ring nonstop with no one answering it, so I asked him why they were not answering it, and toldhim about how annoying it was for us to have to hear that for our entire meal. He stated that it was probabl Read more

2 stars given only for the cool items in the gift shop. ????? The food was dry and cold. (Imagine a cold sweet potato where the... butter was still solid). ???? (Imagine a medium well hamburger steak that lacks any sort of moisture). ????? (Imagine cold cornbread with non-spreadable butter). ???? The service took a long time, despite the fact that there were only 5 tables beingused. I had to ask other servers for refills, napkins and the correct food. Not good. Read more

On the day we visited, after a long day of travel, there was a very long wait for food (45-60 minutes) due to staff shortage.... The people that waited on us were very friendly. No one informed us of the long wait; we simply just experienced it along withthe other diners and then, when it was obvious we had been waiting, the servers were very apologetic and brought us a basket ofbiscuits. The supervisor was visible a few times but did not make any effort to approach any of the tables to check in and/orapologize for the wait. She only came to tables if the diners requested it and was not very customer-service oriented. The staffin the store were simply delightful and very helpful. Overall, the employees were great, doing their best when they wereobviously exhausted but maintained their positive attitude. The food was as expected. Read more

Always a variety of home cooked flavor. Nice gift shops. Pretty sure the steamed carrots had added sugar. We ate supper... there, that's not a listed meal on your options. Read more

It was 52 minutes from the time we ordered our food to get the food. The waitress who is new but was helping other tables did... not refill our drinks. We were getting ready to leave when they had our food coming out and then it was wrong. The manager, Andrew, came out and did apologize but had more excuses than anything. He did take $8.00 off of our meal. Needless to say wewon't be back. The hostess, Sandy, who is new was very helpful. She did more to help us than anyone else. Read more

I love CB but this particular day the coffee was barely tepid. There may have been changes in the way they prepare food but I... and my son had to salt and pepper our food, we never had to do this before. We got the Chocolate Coca Cola cake for dessert andit was dry and crumbly around the edges almost an inch into the cake. I probably won't visit this particular location anytimesoon. Read more