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Reviews for Cold Stone Creamery in Lexington, KY

Chrystal Wilgus 2 years ago
1

Says open til 9pm... NOT OPEN TILL 9PM turn me away at 850pm but other ppl were still in there! Maybe I was not the right type... of customer.... Read more

Sadaf Gibson 2 years ago
5

The staff it?s very friendly and helpful. The cheesecake fantasy it?s my favorite with brownies. Their ice cream cake is the... BEST. Read more

Graham Christian 2 years ago
1

It makes me really sad to say this. But the owners of this store are racist . . . and so much more. One of our close friends... worked at Cold Stone Creamery - she's our babysitter. She's always been a young woman of integrity and works hard. Recently shecalled out one of the managers for making racist comments and then in return - was told she was a bad employee and fired. Quitefrankly - I'm shocked and upset. I will no longer be attending this store and I will go out of my way to tell everyone I knownot to go. Please do not support this store. Read more

ANKIT PATEL 2 years ago
5

The best Icecream place. Very good. Customer service. Delicious taste.

Grace Hayslett 3 years ago
1

My cake was partially melted and the writing was not only incorrect but also incorrect. I was also called and told it was done... and ready for pickup twice. When I showed up to pick it up the cake was not done and obviously thrown together last minute. Itwas clear the situation was going south but they bagged it and sent it out the door anyway and with no other choice was leftwith a cake that was paid for and looked terrible. Read more

Ashley Howerton 3 years ago
2

If you plan on a curbside pick up your better off walking in. I had a set time and tried to call for 10 mins and no ever picked... up the phone. Finally went in and said I had an online order for curbside pick and all she did was look at the order to confirmthat and handed me my order. What good is gonna due to offer curbside and not a answer your phone. Then the cookie dough wasbarely chopped. I ordered a quarter and it was mostly ice cream with a few big chunks at the end normally they chop everythingup really well. Poor customer service. Read more

Gaby Soto 4 years ago
1

I came here 2 times never again.I ask for my ice cream with sprinkles and they just want to put it on top instead of mixing it.... I also ordered strawberry ice cream they ran out and didn?t even bother to get more they just gave me what was there my cupdidn?t have enough like the other ones I ordered. I rather go to the one in sir Barton they are way better. Read more

Bonita D 4 years ago
2

well I'm very disappointed. I've been here twice b4 (once in Newport KY, once in TN) and it was great both times. I drove... across town to get the only thing ive ever had here, sweet cream with raspberries. The 1st thing was how messy she gave it tome. I went to leave & another patron who was dining outside saw the mess I was battling and suggested going back in and askingthem to put it in a bigger cup. i appreciated that and did exactly that. The 2female and 1male employees were all very friendly& worked fast. I got in the car and went to enjoy my treat and this is what I looked down to see. I will attach pics of therunny, melted mess with the thick black hair sticking out of it. there went $5 and a lot of time. Read more