Reviews for Cold Stone Creamery in Lexington, KY
The girl working couldn?t have been ruder. Ordered online and waited the 20 minutes before arriving to give them time to prepare... it. When I got there, there was a line and she did not acknowledge me for at least ten minutes. When I told her I had an onlineorder she hasn?t even made it yet and continued helping the people in line who came in after me and definitely ordered after mesince I ordered online at least 30 minutes prior since I waited for her to even acknowledge my existence. Then they didn?t havewhat I ordered but she could not refund me since I ordered online. She said her manager would refund the order for theinconvenience but couldn?t provide a name or when he would be in the store to get that done. Of course there was no follow up. Iwas visiting from out of town so I will be sure to spread the news of this location for anyone visiting Lexington going forward. Read more
i super love cold stone :) one time i ordered thru doordash, it's late in the evening around 10 cuz my bf is craving for ice... cream. quite sad cuz the ice cream is super melted by the time the dasher was able to deliver. i wish they could like developformulation that would allow ice creams to last longer cuz who would want their ice creams melted so fast? nevertheless it wasperfect. Read more
You can never go wrong here and plus they these cute new Nintendo cups with animal crossing, Mario and Kirby. I always suggest... the birthday cake remix it's my go too. Read more
We've been coming to this location for years. Always been happy. But recently the place is starting to smell terrible every time... we come in. Tonight we had to leave because it smelled so bad that it was going to make us throw up. Cant tell if it is rottendairy or sewer backup. Either way we won't be back until this place is cleaned. Read more
Ordered online and had to wait for everyone to leave before they even started making mine?.. even after driving for 15 minutes... to get there. What a waste of time and money, I?ll be using my own blender next time! Read more
My family and I went to Cold Stone Creamery for the first time since 2019. She ordered a mudpie mojo. What she got and the... picture were 2 totally different things. They're were hardly no toppings on her's. I ordered a oreo overload. They're wasliterally hardly any oreo, chocolate chips, and fudge in mine. What a total waste of 16 dollars!!! I will NOT be bringing myfamily back. This place is pathetic!!!! Read more
First Review: They have fantastic flavors. Absolutely delicious ice cream! The staff was very kind and friendly. I would... definitely go there again! Second Review: Had a bad experience this time. One of the flavors we had was spoiled and the tasteof other flavors was also not good. Not sure why the quality of ice cream in this place has degraded. Changing the rating from 5to 2 Read more
I love love love this place best ice cream I?ve ever tasted gotta say boo batter is my favorite and founders favorite!!!! Highly... recommend this place Read more