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Reviews for Chick-fil-A in Lexington, KY

Taylor Perdue 1 year ago
1

I just had the worst experience ever with Chick-fil-a. I made a door dash order and part of my order was left out...keep in mind... I door dashed breakfast for my co-workers before a morning meeting. Not only did they leave out part of my order but when Icalled and spoke to the manager Lily she told me I would need to contact door dash. She immediately treated me like a liar. Thedoor dash seal wasn't broken and I explained that to her and I told her it was just left out of the bag. She then tells me I cancome get the rest of my order. When I asked if it would include my food since I was having to make the 15 min drive to the storelocation and my food would be cold. My food was not replaced and when I arrived to pick up my co-workers food the staff wasrude. This was my second bad interaction with this particular store and this was me giving them a second chance. I will not bereturning to Chick-fil-a!! Read more

Paige Gibson 1 year ago
3

Went here for breakfast this morning, food tasted really good but there was a piece of plastic left on my chicken mini. I... thought it was hardened butter at first until I started picking at it, I'm just glad I realized what it was before I handed itto my husband who was just shoving them in his mouth whole cause he was driving ???? Read more

mulume Henri 2 years ago
5

This place is addicting to children, I have realized that this place is not a lot different than the other fast food restaurants... but they do things differently. When you order in winter they install heaters, outside and they come to take an order to yourcar, as a part of making you comfortable. Is hard to explain all the various services they perform here. And this place onRussell cave and new circle road is new but not very different, than the others, my daughter loves their ice cream ????. Read more

Amy haynes 2 years ago
5

This is a great location. I?ve been here a few times always great service very friendly and quick I?ve not ever had to wait more... than a few minutes. The food is always great like any chick fil a I?ve been to. Read more

carrie jackman 2 years ago
4

The person taking my order was a bit lackluster compared to the tone that I am used to from Chick-fil-A. ????The person handing... me the food more than made up for her. His jovial attitude & quick wit saved the day!????????Food was excellent as usual!! Read more

Kelly Donna Smith 2 years ago
5

The 2 young men taking orders were of exceptional service. So much so I even tipped them they just were so damn sweet and polite... and just courteous and respectful. There may be help for the future yet! Thanks guys, and and my food was great too! Read more

Vanessa Torian 2 years ago
1

This is my 2nd time at this new location and I?m very disappointed. First time I had to wait for about 20 minutes, but I gave... them the benefit of the doubt since they had just opened a week ago. Today it went a little quicker, but when I got home to eatmy chicken sandwich I noticed that The lettuce was spoiled and slimy. Read more

Heather Nicole 2 years ago
5

I have always had a good experience at this new location. The food has always been fresh and delicious and service has been good... and fast as well. Definitely check your bag before you leave drive-thru, because they always forget a fork if you order mac andcheese, etc. Read more