Reviews for Captain D's in Lexington, KY
Staff was very efficient and polite. They were swamped and were working like a well oiled machine...but still were kind and had... great attitudes! Food was hot, fresh and correct. Read more
I was in drive-thru over 20 min for cold food.. no napkin no straws...NEVER AGAIN.
I just had the worst experience with someone who claimed to be a manager named Shay. Go to a different Captain Ds. The customer... service at this location is non existent. Read more
Absolutely terrible order was wrong the employee had a attitude and very un-welcoming.. not happy..Do Better
I gave this 4 stars only because the employee's done a great job. My fish was fresh and hottt!!! However, that coleslaw was... AWFUL ????!!! Nothing could have helped it. I ended up throwing it away. Read more
The food is very good. The portions were great. The shift manager on 05/25/2022 at approximately 7:00 shorted me a complete meal... at drive thru. When brought to her attention when I returned, she was rude and very uncooperative. She did replace my missingmeal, however with an attitude. I ask for her name she just mumbled something unrecognizable. It will be my last visit???? Read more
We have been going to this location for a LOT 20 + of years. But the last few visits were not good. But we try to overlook... things like that, it can happen. But we just went there, at 2 pm today, 4/11/22. The girl working the window was so hard tounderstand at the speaker, she became very unpleasant. At the window she was again extremely unpleasant to speak to. I hate tosay this but I have a feeling it was due to I am white. But it may have just been her personality. But either way she should notbe working at a window, where people judge by their treatment if they will return. I asked her for a receipt, she very rudelysaid, it is in the bag. Also the large coke we paid $3 for 1. and upsized one for $60 cents, for were FLAT AS HELL. There wereonly 5 pieces of shrimp in our shrimp and fish meal. And the fish on my fish sandwich was so soppy it fell into little pieces. Ido not know if it was just under cooked, but it was soggy. We do not think we will return. Read more
Have been coming to this location since I was a child. Have always enjoyed it. Other than a few mixups from time to time with my... food requests it has been a good experience. I would like to say Dejuan is exceptionally pleasant and kind every time my wifeand I come thru. Only thing i would change is to have the dining room open again. Read more