Reviews for Captain D's in Lexington, KY
Was not given the Pepsi ordered. Was asked to park aside from the drive-through. Made to wait 20 min with no apology.
The manager Lu McDowell was very nasty and rude. I was in drive-thru for 30 mins and get to the window and my order was was... wrong.. that?s fine.. as I was trying to tell them he slammed the window in my face as I was talking.. I?m still trying tofigure out why because I was more than calm considering the situation.. then he proceeded to tell me he wouldn?t replace myorder if I kept my attitude up.. yet, he was the only one with the attitude.. needless to say I never lost my cool, because Idid nothing wrong but will NEVER go back to Captain D?s on Mt Tabor.. terrible terrible customer service!!!!!!!!!!!!! Read more
Quick pick up dinner. Their spicy fish is good. Not real hot. Just right.
Online order. Dining room closed. Had to go through drive thru. Waited 45 minutes in drive thru. I would have said forget it,... but order already paid for online. Food cold by time got to window. I know everyone understaffed, but all I needed to do waspick up order. Only seafood fast food on this side of town. Definitely rethink decision to order next time. Read more
Food was really hot and smelled so delicious. Me and my mom shared a meal and a side for less than $15 so it was budget friendly... considering these other fast food places out there. The employee serving at the window was kind and very attentive to myrequests all while having a good time with one of her fellow employees inside. I don't usually listen in, but he was making melaugh about something that was going on between the staff. Entertainment and good service. Is this possible in such a time? Iknow most fast food places have a very hard time finding people that enjoy serving. I wonder what is different here? Thank youCaptain D for the catch of the day when it comes to seafood and staff who know how to serve with a ????. Read more
Food was hot and good.. service was great.. drive thru guy was funny and kind.. I needed the laugh and I'm grateful for... kindness.. it's rare anymore Read more
Normally good; however, picked up fish sandwich combo. Fish was fine, but fries were beyond pathetic. Soggy and/or burnt.... Looked like they were made the week before. They were THAT BAD. There is no way a cook could have possibly been concerned withgiving the customer a quality meal. Note that I live maybe 2 minutes from there. Read more
More about corporate than the store itself. Went in to order two senior meals only to be told by staff that corporate stopped... everyday meals except on certain days down to two days only!!!! We're the seniors bankrupting yhe company or what? Whoeverheard of a restaurant limiting these meals, do they also limit children meals also? If not that is discrimination! Have to finda new fish place now, will NOT go back and support such a company! Read more