Reviews for Freebirds World Burrito in Lewisville, TX
Half decent burritos at times, consistently awesome staff, but why is it always freezing? You can tell right away by the... condensation on the front windows. The AC is turned down so low even the food comes out cold. The ice dispenser at the fountainalso badly needs a clean. Read more
I feel one star is too much credit tbh but there isn?t an option for zero. I was not going to make this public however the... phone number online is not a freebirds number and when I tried to submit my review via the freebirds website the submit buttonwould not work. Go figure. So here?s my review. This is the worst service I?ve ever had at the Lewisville Texas location. We?ve been going here for years. It took us almost 30 minutes just to order a burrito and a burrito bowl. Food was cold by thetime we were done. Had to wait 15 minutes for queso. Staff was not friendly and seemed more interested in talking amongstthemselves than the customer. Didn?t ask us for our phone number so I would like to submit my receipt and have my rewards used. Did not offer us our receipt we had to have the cashier print it after the fact at which she gave us an annoyed look and onlytold us to have a good day after we told her that. I didn?t see one smile at either me or my husband our entire experience. We got our food to go so we could go home and heat it up. Picture of receipt as proof of purchase with date and time. Read more
I have been here twice . I am a black woman and feel like they don?t wanna take my order . They will take my black boyfriend... order but wouldn?t ask me personally what I wanted . The other server refused to serve us flat out would not make eye contact .I understand it?s 8:41 and y?all close at 9:30 but they litterally cleaning up and putting stuff away . Also serve sucks !!! Sobad hope the food great my black boyfriend loves this place . But me as a black woman feel very unwelcomed . The lady would noteven ask me what I wanted . It?s very cold so I was freezing and not a bad person. . I hate the way I was treated . Makes mehate my skin sometimes man . Whatever the food I guess okay . If u a black woman u were warned Read more
Not worth the price or hype. They advertise showing these huge burritos. Went there and they skimp on the rice and meat.On top... of that $2 for a tablespoon of Queso. What a rip off!! Will not be back. Spent more than $45. Could have got the same at TacoBell for half the price! Update 7/11 - Its been more than 3 weeks since I sent an email to the below email and no response. Justa waste of time. Read more
Writing a review since Ms. Bentley caused a scene at this location while I was eating there, saying she was going to leave a bad... review. Food is always great, staff is exceptional and super friendly. Ozzy is so kind and he asks how I am everytime I comeeat. Kudos to the staff here for dealing with difficult and disrespectful people on a daily basis. Service workers are peopletoo. Read more
I?ve never ate here before so decided to stop by. I walked in and checked out the menu. I asked the lady behind the counter what... size burrito the person in front of me was getting? She said that was the monster size. So I said ?great I?ll take that?. So she?Paige? said if I would like to sample any of the ingredients first I could. I thought that was nice! So I decided to get amonster size with cayenne flavored tortilla and steak and black beans and all the fixings. She put together a great tastingburrito ????. Very nice and helpful she was. Great first impression of the place. Burrito tasted great and I?ll definitely willbe back again for another burrito! ???????????? Read more
The prime rib half bird was awesome, as well as a bowl my wife had. Brownie was great too. Staff was very helpful as this was... our first time to eat here. Great food and great service is hard to beat. Pretty interesting interior decor as well, theyalso have outdoor seating but was too cold for that today. Read more
Our first time ever getting Freebirds, we walked in not really knowing what we were getting... However, Hudson was patient and... kind in helping and guiding us through our options. Overall a 100/10 experience and we will definitely be coming back! Read more