Reviews for Freddy's Frozen Custard & Steakburgers in Lenoir City, TN

We really liked it when we first tried it but quality has gone downhill. The fries which were once tasty are now just over fried... hard strings without any potato consistency. We ordered 2 meals of chicken tenders this time and they both looked completelydifferent which was also very strange. One order looked like how chicken tenders are supposed to look and the other was veryflat coating with no ridges and super dark brown. I think we are done with Freddy's, maybe we will be back for the ice cream. Read more

Food is pretty good but the dining room is nasty. Floors are sticky and there wasn't a single clean booth in the place. Photo of... of the overflowing trashcan just to give a feel of the place. We took our food to go. Read more

?Angel? provided a great customer experience at the counter. We?d never been there before. Better burgers than Steak n Shake... ever thought about being. We?ll be back for sure. Thanks, Angel! Read more

Read the reviews and yes should have known better. Decided to go through the drive through, no issues, 3 cars in front. 5... minutes later, line moved forward. Few minutes later we were next! Sat at the monitor for 5 minutes without anycommunication. Finally, man's voice came on and said it's going to be about 10 to 15 minute wait to order....after sitting in line for 12 minutes. Why not tell everyone the wait is 10 to 15 minutes right away? I understand the problem of findinganyone who can afford to work for minimum way at fast food place. But managing the work load is not excusable. Again, it'sfast food and there are plenty of options. Do not make Freddy's drive through one of your choices. We went to the newWendy's 500 feet away, ordered and received hot delicious double combo in under 5 minutes...maybe send your managers to theWendy's training program! Read more

If you haven't tasted the difference between a custard and and ice cream you should stop in and let Corbin tell you about the... difference and experience it yourself. We really enjoyed our time with Grandma and the atmosphere was pleasant along with thecleanliness of the place. It felt similar to a steak and shake with better service. Read more

We visited here for a late lunch on a Sunday, and had an ok experience. This is a brand new location, so I'm sure there's a... learning curve going on. We placed our order at the counter. I ordered the #1 combo, which is the Freddy's Original Doublewith cheese (I opted for the onion rings as my side). We went to a booth to wait for our food, and it took 30 minutes for ourorder to be ready. When our number was called, we went to the counter to pick up our food, and an employee did apologize forthe wait. The food tasted great, and was cooked to perfection! When we finished our meal, we decided to go up and order acustard. I had the PBC & B Sundae which is vanilla custard, Reese's® Peanut Butter Cup, banana, whipped cream & a cherry. Itdidn't take long at all for this order to be ready, so that was a plus. While we were in the dining room eating, there weremultiple employees (I counted at least 7 not including the cook staff) behind the counter laughing and joking, and only oneemployee out in the dining room bussing tables. I'm all for having fun at work, but when there's a huge wait for food, it'snot a good image for the business to have its employees goofing off. Overall, this is a decent location, and I think with alittle more tenure, and maybe some staff training, it could be a success. Read more

Oh my, where do I begin. This was our first visit to this new store so we thought we would give it a try. So we ordered two... double cheeseburgers, one with fries and one with onion rings. First, we had to wait over 30 minutes for our order. Once wereceived it, we were shocked. The burgers are about the thickness of 5 sheets of paper. The fries are shoestring potatoes. Theydidn't even put mustard, mayonnaise or ketchup on our sandwiches nor did they ask. Second, I am a combat veteran and noticed apicture of Freddy on the wall with his veteran hat on and so I asked if they offered a military discount only to be told only onMonday's. Freddy, if your a veteran owner and founder and are going to honor us fellow veterans, we should honor each other everday not just on Monday's. Third, this place is expensive for what they give you. I've had better burgers from Burger King! Toall Veterans and others, don't waste your money nor your time at this place. Read more

GROSS FOOD! I waited 25 minutes( 1:15pm - 1:40pm ) for this Gross & disgusting food. Hamburger meat looked like it had been... sitting on the grill since they opened yesterday. I ordered cheese curds, they were nothing but rubbery little balls. My husbandhad ordered a jalapeño burger, 2 jalapeño and burnt dried out meat. We spent $40 for lunch. The chocolate brownie shake wasnothing but cookie dough. The people cooking the food looked like they had no idea what was going on. Where was the managers,new place they needs to be on the floor over seeing things. Don?t waste your time! Read more