Reviews for Dunkin' in Leesburg, VA
Got stuck in the drive through for 30 MINUTES!! I'm not even exaggerating. The guy said he would be with us in just a minute.... Never got back to us. All we wanted was an iced coffee and we left without ever placing an order. Ridiculous. Don't ever gothrough the drive through if you have any plans for the rest of the day. What a waste of thirty minutes. Read more
The store continues to be disorganized. Today my order just sat there until I walked up and asked for it. The manager yet again... seemed dumb founded that I was annoyed that my order was never called out. Al least this time they got the order right Read more
I don't know what's going on at this Dunkin location but it's not good. I spent almost 60 minutes in the drive thru today and it... wasn't that packed full of cars. My order consisted of an iced coffee and snacking bacon. They gave me raw and cold bacon!!!! Ithrew it straight in the garbage. They are fortunate I didn't have time to go in and demand fresh bacon or my money back.Usually I go to the other Dunkin location on Market St. and they are way better than this location and a bit cheaper. Dobetter!!! Read more
Sat in the drive through for over 30 minutes. The coffee was so burned it tasted like the bottom of an ash tray. The bagley was... hardly toasted and the cream cheese was only on half of the bagel.... this was nor the first time the coffee I got was absolutetrash. Get it together. It's not that hard. Read more
This is my local dunkin and go-to caffeine pick me up. I use the app, specifically the drive thru option. The staff is always... friendly, and the coffee/food is always on point! Another reason I continue to frequent this spot is how well the staffinteracts with our family dog. My mom and I bring Libby through and she always gets excited to see everyone, plus the pup cup isan added bonus for her. Would recommend to anyone in the leesburg area Read more
Been there since they've opened and have had generally a good experience. However, the last couple of times, I've had issues. ... Today was the last straw. Placed an online order (through their app). Ordered a bagel w/ cream cheese. Now how is thisacceptable? See picture attached. Disappointed. Update 1/31/2022: When will I learn? I ordered specific donuts for my dozen(see receipt below) and they gave me these. See second set of pics. How? This was an online order and I figured they couldn?tmake a mistake?apparently I?m wrong. Read more
We are so excited that this Dunkin is open. Because the Dunkin Donuts on E. Market Street is so bad, we usually drive to the... Dunkin Donuts on Turo Parish Drive in Ashburn. This location just opened August 1, 2021 so it is new, beautiful and clean. Thestaff is friendly and enthusiastic. Good coffee and donuts. Read more
If I could give a zero to the location on Kelly's Ford I would. Thier customer service is horrendous and the response from the... franchise owner was even worse. They don't care at all about you as a customer. Thankfully the location on Market Street isowned by a franchise owner that cares. I will never go back to this location after the way I was treated. Mistakes happen, buthow you work to resolve them tells you all you need to know. They are hands down the worst franchise ownership I've everexperienced. Read more