Reviews for Baskin-Robbins in Leesburg, VA
Amazing staffs!! We love Baskin Robins!!
Horrible establishment. We purchased a cake from this baskin robins/Dunkin? Donuts & it was labeled incorrectly. Instead of a... chocolate chip, it was mint chocolate. Our family noticed this only after we cut into it. My mother contacted the managers here& they told her they wouldn?t give her the money back. They finally said they would give her half & after she brought the cake,they would give her the rest. She was so annoyed that she didn?t want to take half the money & wanted to make a point to bringback the cake that nobody ate bc it was mint chocolate & the kids don?t like that flavor. I live about an hour away, but broughtit back to my mom so she can return it. She just notified me that they took the cake but said they wouldn?t give her the moneyback. I will be contacting corporate. Not only was it their fault for labeling the cake incorrectly, she brought back the cakeafter making such a big deal about needing it back, just to not refund her the money. This situation has been such a headache.Avoid this place if you can. The managers are brothers or cousins & they obviously don?t know how to run a business. The one insterling is so much better. Read more
Too much attitude. It says it closes at 9:30pm, I came before at around 9:28 to quickly pick up a quart but they were closed... already. I knocked on the glass to ask the employee if they were open, he said they weren?t. I them backed up my car in theparking space behind mine to google another store nearby. He then comes out and asks me why im here! What the hell!!! IM MEVERCOMING HERE AGAIN. Read more
I don?t review often, but this place deserves another dismal rating. You always receive some sort of attitude from the... employees here. It?s never a pleasant experience. I always give it another chance, but I?m like 0 for 5 at this point. Read more
Would be nice to know the actual hours you're open - says 10pm on here. I'm here before 10pm! You're not open.
I ordered and paid 15.00 for a 3 scoop hot fudge sundae to be delivered to my house. It was delivered in time frame that was... promised but when I went to enjoy my sundae I noticed it didnt have whip cream, nuts and cherry . On the menu the description of what I ordered said it was included in price and to top it off one of the scoops of ice cream was chocolate andI didnt order chocolate ice cream. I tried to call them twice to tell them about my order and no one answered . I wont bespending my money here anymore. Read more
The Butterfingers 31 below I bought from this Baskin-Robins was absolutely pitiful. For starters, they did not even properly mix... the 31 below in the machine made for mixing it. They used a spoon and hand stirred it. There was very little butterfingers in itand it basically looked like a cup of vanilla ice cream. To top it off, the little butterfingers that were there were rock hardand stale. Will not be going back. Read more
Best ice cream staff around! ????????????????????