Reviews for McDonald's in Layton, UT
Waited 45 minutes in drive through with only 8 cars in front. When I got to the window I asked how long it would be and he... couldn't give me an answer. He said 2 minutes so I paid. Waited another 15 minutes. Still haven't gotten my food. All I orderedwas a mcdouble and an ice cream cone. horrible service Read more
I'm really feed up with this location. The drive through is super slow. But what really upsets me is the lack of customer... service in the lobby. Example. This evening we went through the drive through to get food and drinks. One of our drinks had noice in it. So i went inside to ask them to put some ice in it. You have to have them do it here because they don't have the selfserve machines. I waited at the pick up counter and i know they knew i was there because 2 of the young people there made eyecontact with me. I said "excuse me" a couple of times and i just went ignored. One of the guys was just standing there. Maybe ifhe moved, the fixture that holds the burgers would fall over. Not sure. I was there for maybe 5 minutes and nothing. So i walkedout and put ice in my drink when i got home. No one looked happy to be there. Read more
So I went through the drive through and ordered a small frappe. The car at the window in front of me had to wait there for at... least ten minutes. They should have had them pull forward to wait but didn?t. So when I got there my frappe was thawed since ithad been sitting for ten minutes. I asked them to make me a fresh one. So the girl took the frappe back, closed the window for aminute and then handed me the exact same one! That?s BS. Read more
They almost never get an order correct. Today I paid 2.20 for a stupid hash brown, which were like 1.20 a year ago, and 2... burritos with mild sauce. They didn't give me sauce or the hash brown that costs half a gallon of gas. It'll be incredible whenI can order from this location and not have to babysit my order and riffle through my stuff to make sure you idiots did a goodjob. I can't wait until robots replace you. I will continue to check my bags for you and order exclusively online or at thekiosk in the hopes you get replaced sooner. Read more
There's nothing worse than getting a dry overcooked burger. I specifically asked for a fresh big Mac and fries. Got totally the... opposite! Fries warm at best. Prices go up and your quality and service go down. How hard is it to prepare what the customerasked for? Pay your money at one window and get a bag full of "you know what" at the next. Your staff is lazy and could careless what they hand you. Just keep the line moving! Read more
No help at all at the counter. I waited for several minutes, employees walking past with no eye contact, nothing. Tables needed... cleaned. Water spilled all over the floor and no one cleaned it in the hour we were there. I realize businesses are dealingwith low employee numbers, but this was during a slow time. There were only two other families in the restaurant and the drivethru was slow. Read more
Microwaved, half slice of cheese hard as hell. Forgot juice pouch for nephew's Happy Meal, cold gross food today.
Overall, consistently good food. Customer service okay. This McDonald?s is connected to the Chevron gas station on 200 N. The... ice cream machine is working as of 10/26/22. If you go during their busy hours, be prepared to wait for your order until theybring it out to you. Read more