Reviews for Jimmy John's in Lawrence, KS
U order a drink online and you are charged 2 dollars for basically a cup that is full of ice and a bit of Coke with it. Just... called the store to make sure I get an answer for that and was told this is how they do it at Jimmyjohns! Just made me feelfrustrated Read more
Hours online say open till 10, drove 35 minutes got there at 9:40 and the door was locked. A couple guys inside shake their... heads chatting like they're talking about how they're not opening the door. Waste of time. Read more
Freaky friendly, freaky fast, freaky good! This particular branch always has great employees ready to serve and to help. I've... made good friends here, and I plan to continue to stop by and get a sandwich whenever I crave. Two thumbs up!! Read more
I am amending my original review, as I was reviewing the attitude of a single individual employee and not the quality of the... sandwiches etc. The sandwiches were the quality that I have come to expect from JJ, and my daughter always insists that we goanytime we are near! If you are a JJ fan and you're on Mass st in Lawrence, definitely stop in! "I realize that COVID haseveryone on edge, however the rudeness of a single employee was a bummer" Read more
My unwhich was delicious and so very fresh. The service really was freaky fast!
I've ordered from them both as delivery and in the restaurant. Most of the time they get the order correct; however, a few times... there was some questionable practice and management. The time I ordered in store, I suspect they purposefully screwed up myorder so that they could have a free sandwich. When I first told them I had ordered something else, they didn't offer an apologybut were quick to defend themselves, after which I saw them eating the sandwich around the meat processing equipment, which isunsanitary. I felt disregarded. Today, I ordered delivery and they delivered the wrong cookie. When I called to see if theywould exchange the cookie, they said no because "it's not expensive enough and not worth our time." I was told I could go intothe store and buy the proper cookie, which is unfair because I already paid for a cookie I hadn't received. I don't agree withthis store's management and will not order from here anymore. They don't value their customers and they don't takeresponsibility for their mistakes. Read more
Usually reliable... I have a habit of ordering online late at night, and though the delivery drivers are usually reliable at... the mass street location (I live only about 5 blocks away), I recently waited over an hour and a half for my order. When an hourhad passed I called in to see why my order hadn't arrived yet, and they said the delivery driver was sent out with 4 ordersincluding mine. I can only assume mine was last on that list and that the guy got lost... several times. Read more
I still got to call and check my gift card that's older for a balance.