Reviews for Firehouse Subs 51 Baseline in Phoenix, AZ
They be holdin your sub at gunpoint if you order off uber eats ???? took 7 drivers to get me my order. Each time the drivers... told me that they said they didn't have my order. Buncha bull jive. Gimmie my sub bro I'm hungry Read more
Absolutely horrible location, customer service and staff. Walked in at 8:20pm and was told "we are ONLY service COLD SUBS", with... a lovely stank face. I get it, it's late... but you're open. This place needs an overhaul. Hire some people that want to bethere. Read more
Always have your order correct, ready for pick up when needed by a certain time. Super friendly staff, always greeted with a... hello and a smile. Read more
What bummed me out today I asked for a Medium Coke and the trainer didn't understand me so I left without a drink. When ask I... needed anything else. If they didn't understand they ask. I did add a tip and really regret it. I did a test with all the subsandwich. Firehouse Sub was my number 1. Yep disappointed. Now I have to tell my friends to go to the other top 2 because it'stouch and go if you get your full order. Read more
I ordered my subs online which I?m learning is becoming a headache. My orders are always wrong or something is missing no matter... what restaurant it is. First I would like for them to stop putting online orders by the door for anyone to grab. No one verifiedthat it was my order I was taking.. meaning anyone could walk in , see the name and say yes this is me. Second I added cucumbersto my Italian sub and I had none. The sub was delicious and very delicate. The gluten-free bread was falling apart on me. Ienjoyed the sub.. just disappointed I didn?t get the added side. It was three staff working and they didn?t look my way.. so Ican?t say if they were friendly are not. They should engage more with walk in customers. My husband ordered a small spicychicken sub and he didn?t have any complaints. He enjoyed it. Read more
Came here with my mom whose a picky eater. She demanded going to a Subway, I said let's check this place out. So glad I did!! ... We opted for the firehouse combo where we got a small sandwich and chili on the side. Both sandwiches ordered were deliciousand the atmosphere was nice and calm. The service was friendly and fast. The only downside is they forgot the bacon on mysandwich, but everything else was great! Read more
My husband ordered a steak and cheese for me with toppings I wanted that was different from the "specialty steak and cheese."... Apparently you have to Specifically say, "I would like to customize my sandwich" or they will build the specialty and not putanything you requested on there. I asked for Monterey Jack cheese, cucumbers, banana peppers and BBQ sauce. As you can see inthe photo there isn't any cucumbers, no BBQ and No cheese. I called to see if they can make this right. The manager said theycannot! What kind of manager wouldn't want to make a customer happy? This one! Stay away from this location. Read more
Customer service is great the food is consistent and the restrooms are clean I always go there when I'm hungry for a sandwich.