Reviews for Starbucks in Laurel, MD
Coffee, in a cup so hot (you can degrease a 20 year old diesel truck motor) and nothing special just a word like Jamaica and... it's $8.00...... sorry but it is not some Food of eternal life so to pay that much is nutz. Read more
The barista (Remika) was a delight. From the time I walked in, she stopped everything she was doing with no hesitation, greeted... me and took my order. She made it clear from the begging on what was available and what she can do. I understand the shortagesand she still made my drink happen. Her positive attitude and made my morning so much better. Read more
Everyone are entitled to have bad days, but today was an exceptionally bad experience. The barista taking my order didn?t... respond to my simple ?good morning? as well as didn?t grab my name after my order was placed. He rushed me along and I stoodwaiting for my order while those behind me received their orders quicker than I did. When I finally alerted another baristaabout my situation, apparently my order was already ready but it was under a person named ?Kristina ? items 2 of 2?. When I toldthem that wasn?t my name and I didn?t want to grab someone else?s order, they were rude and insisted that my order had beenready. It was clear the baristas working were unhappy. I understand sometimes it can get busy, but my interaction was so poorthat I am no longer interested in frequenting this location. Read more
I come here because its convenient, but this is the 2nd time within 2 weeks this location has not had my mobile order ready.... Each time I look for my drink, its not there. I was asked if I am sure that I ordered it at the correct location. I show thereceipt on my phone, then they make the drink. The problem with this is that there is no awareness or empathy expressed forsomeone who may be in a rush, or the fact that I expressed this happened to me before. Mistakes like this fall on management &should be corrected if it happens too frequently. Read more
I actually used to love this Starbucks. Nice atmosphere, pleasant employees, and drinks were always made perfect. In these past... two months or so, that integrity has deteriorated. The reason I give them a 2-star rating is because the drink quality isn?t upto par to where it was and one specific employee seems to cause more problems than solving. I get along with almost everyone,but this employee is brash and apparently seems to like bringing her emotions to work. When I confronted her about herdisrespect, she refused to apologize. So I spoke to the manager who assured she?d handled it. But no one should have to gothrough that when they expect a certain face for Starbucks. As a former employee it gets FRUSTRATING, I know, but you still haveto keep a poker face. The store manager was kind and accommodating which gives me some faith in the store, but that one employeewhom I?ll leave nameless, has remained to deliver in poor taste and a grotesquely approach at a misanthropic personality.Honestly, actions like that make me question even going back. Read more
A beautiful store...same fine products you?ll find in all Starbuck stores
I know Starbucks and this place is doing it right. Awesome staff and clean environment albeit is newly built. Not crowded either... since it?s quite new. Oh and they have nitro cold brew!!!! Read more
1st time going to this place and it was the worst experience!!!! Me and my 3 friends went to this coffee shop to unwind and... catch up. We got our drinks and by the time.pur 3rd friend came, there was no one in the shop!!! We were laughing and all of asudden One of the girls with short blond braids came up to us and told us to, keep it down because the manager told them andit's a policy. We are in our late thirties early forties and are not children. I have no idea what kind of BS policy that isbut we were simply having fun. We were not rude or disturbing anyone because no one there!!!!! I have never had anyone come upto us and complain about us laughing. I think they were jealous that we were having so much fun and they were not included!!! Read more