Reviews for Potbelly in Laurel, MD
I stood at the register for two whole minutes without being acknowledged. I was there to pickup an order and only after I... mentioned the order did they begin to prepare it. Mind you the due time was already 12 minutes past. I?ll never return. Firstimpression is a lasting impression. Read more
I?ve visited another local Potbelly Sandwich Shop this week and have to say the visit to the Laurel location was just as... pleasing! I may just absolutely love the BLTA and managed to snap a quick photo before devouring this heavenly little sandwich.Perfect portions, exquisite flavor and just the right ?everything?! Dining inside is spacious and was clean during our visit.Counter service was great and friendly. Love this sandwich shop! Read more
In the interest of time, I'll only touch on the details about how the cashier was going to give me the kids meal for my 21 month... old WITHOUT the included water, apple, and cookie I paid for, had I not brought those to her attention. I won't dive too deepinto how my "hot"sandwich was cold by the time I sat down to eat it and somehow the cheese was only on half of it. But what Iwill dive into is how I waited there for 40 extra minutes for mac & cheese for my young son while eating into his afternoon nap,and when I went up to ask if it was ready yet for no less than the 4th time, I was met with a nasty and unnecessary, "nah, it'sfrozen, what do you expect us to do?" from one of the sandwich makers, while the original cashier spun around to anotherco-worker and right in front of me laughed about my dilemma. Unfortunately I paid in advance for Potbelly gift cards at Costco,but this experience has me thinking I might just eat that cost and not bother with this chain again after loyally going toPotbelly's for probably close to 15 years now. Read more
There is one person at this location who makes my favorite salad with love. The ratio of chicken salad and lettuce is always... balanced. And the chicken pot pie soup is amazing. Read more
It is refreshing to be in any place where staff have great attitudes these days. The young women working here were friendly and... patient. We were the only ones in the store, but they still worked together to get us in and out quickly. Their sandwiches areconsistently good. I ordered for my kids only, and they ate it all, so I take it it was as good as usual! Read more
Food is pretty good. Fresh. I do like a few sandwiches they offer. Cookies are delicious.
I'm happy with the friendly service but unhappy with my sandwich. My husband and I bought a chicken salad sandwich to share.... Unfortunately my half of the sandwich was half empty. You only had one job to do! Come on man! Read more
If you like a good sandwhich, this place is good. Could use a good scrub and updated decor, but still a good lunch experience.