Reviews for Chick-fil-A in Laurel, MD
Probably biased because I'm from the south, although the food wasn't awful, it was by far the worst food I have ever had from a... chick fil a. Staff is also much less friendly than I expect from a chick fil a. Read more
I preface this with STAY AWAY FROM THIS LOCATION I went to this location on 9/28. Generally okay except for one other prior... experience I?ll mention later. I got my food and then I go to work and eat during some down time. I look down at my chickenstrip 3pc after finishing one and biting into the other and found a green plastic strip baked into the chicken. AND the bestpart I filled out a complaint order that day, still not a single word since. I filled out another reminder form this pastMonday, nothing. I call corporate to get a complaint on Wednesday and since they work individually they could only fill outanother slip and notify them I had a picture. Still nothing. So I am bringing it to their reviews to post along side the otherpictures of undercooked, health hazardous food. And the best part is last year on 10/24/21, I had a similar issue with the samemeal in question. But instead I open my chicken strip box to see what looks like white fuzz from cloth or down in a jacket,baked into all three strips. They responded asap back then. I don?t know why they won?t now. I don?t want a free three separatemeals. I want a full refund on this meal that could?ve caused me to be sick by eating plastic from who knows that it could?vebeen from. If you value your health and your wallet, find a different location or just don?t go. And for this location, I?mstill waiting on hearing back from you. Read more
Always an awesome place to go. Chic Fila has amazing service that is generally unmatched and they mainly get my order right all... the time. They have play places for children and have designated family nights. Read more
I love Chick-fil-a and visit quite often. Unfortunately the customer service is lacking at this location. When there have been... issues, I address them and give another chance as I know everyone is short staffed and trying their hardest. Yet we stillencounter problem after problem. This ranges from missing items, wrong orders, and waiting for long periods of time for a pickuporder. Most recently I did a pickup order for a bag of ice and two drinks. After marking that I arrived, which I figured outyou have to do about 5-10 minutes before you arrive if you don?t want to wait forever, I waited another 25 minutes!! It wasn?teven during peak time. Yet there were a ton of workers sitting over in the corner by the bathroom just m around. Then the guywho was making the bag of ice, stapled it shut and another worker told him we don?t do that just in case the customer wants toreuse the back of ice. ?I don?t care if the customer needs to twist tie it back. I always do it this way. It?s not my problem ifthey don?t like it. Who cares what the customer wants.? Mind you I was standing right there? not a good lookChick-fil-a. Another incident occurred this past Saturday when I tried to order a milkshake at 9:40pm. They told me they turnthe machine off at 9:30pm in order to clean it and be out on time. 30 minutes before the restaurant closes? Read more
Fries are either always under cooked, 1/2 way filled or my order is missing items. On todays visit, my order was missing an item... even after I explained to the employee at the window that my order was incorrect. She stated my order was correct, I pulled offlooked inside the bag and I was in total disbelief that my order was yet still Incorrect. I went back inside and explained; towhat appeared to may have been the manager due to difference in shirt color what the issue was at hand. He corrected the orderhowever, the fries that were given were completely under cooked and half filled. I would recommend thoroughly checking all itemsand trying the next best chick-fil-a to satisfy all of your current food needs. Read more
Very clean appearance in the restaurant. Customer service was very good. The food was great. My kids enjoyed their kids meals. I... had their market salad and it was super healthy delicious. Read more
Found this black item inside my breakfast potatoes. Tried to call the restaurant but go no answer the phone just rung. It was no... email listed to email them. But just check your breakfast potatoes before eating them. Other than that the service was good asfar as receiving my order. Read more
This morning on October 27, 2022, I ordered breakfast for my wife as a surprise because it?s her first day back to work from... maternity leave. I was anticipating for the order to be delivered by the time I left for work so I can bring her breakfast inbed. I received a message stating that the food was delivered. I?m hoping to see the food as I walk out the door, I looked andthere was nothing. My door camera showed that it was never delivered. I contacted the store to report the issue. I was met byan extremely rude employee on the phone. First she argued with me that the food was delivered in front of my door, afterinforming her that isn?t possible because I just walked out my home to go to work. She then states that it?s my fault because Iput in the wrong address which I didn?t. I asked her if I can get my money back or place a new order. She responds with anattitude saying ?oh well that?s on you? and hangs up. Same thing happened to a friend of ours from this exact location.Management needs to know who they are hiring because it?s leaving a distasteful feeling about this place. Read more