Reviews for The Charcoal Room in Las Vegas, NV
I made reservations for my wife and I for our anniversary and unfortunately the hostess seemed unsure, as if she didn?t have a... table available and we had to wait a short amount of time. The food was great, but the pricing wasn?t really reasonable. Thesteaks don?t come with sides and the sides prices are ridiculous. $10 for a baked potato? Granted, it was a very large bakedpotato but I wasn?t given butter, sour cream, etc. Just a big $10 plain baked potato. The staff was friendly, but the servicewas definitely lacking. Drinks weren?t refilled often and it took a long time to flag down our waiter to get our check (had toget to our show in time). The food took a pretty long time from order to table as well. Overall, not bad but if they addressedthose issues they?d definitely get five stars in my book. Although it?s close to where we live, this will probably be the onlyvisit. Read more
Having been several times using comps or points, I have always had a good experience regarding food and service until my visit... on Wednesday April 6, 2022. I was told they recently updated menu from my last visit the previous month. My colleague who alwaysordered the lamb chops in the past did so again and what was brought out was not the same as every other visit. While the chopstasted great the portion that was served was a joke. Being generous and saying the service size was approx 4 ounces . For $59 ittruly is a rip off now and definitely should be avoided ordering. I didn't take a picture until after he ate them but put thefork next to it as a size reference. Read more
We called to make reservations - they got us in within the hour. Our server Miguel was awesome. All the food we had was great.... Plus the place wasn?t overly busy and there was free parking available ???????? Read more
Lovely restaurant at Santa Fe Casino. We went there on a Thursday evening and were pleasantly surprised of how good this place... is. We ordered calamari, steakhouse salad, rare ribeye covered with gorgonzola cheese (cooked to perfection) and lobster. Everysingle dish was flavorful and well presented. A hidden gem offering delicious and big portions of food, a nice and quietatmosphere and excellent service - the staff that worked with us was very pleasant and helpful. Read more
Exceptional food, great atmosphere, and mostly good service. Our head waitor/server needs to work on his customer skills or get... a new position because the rest of the staff were wonderful. He made me feel uncomfortable a few times at dinner and then Iwitness him upset a party of 4 and a gentleman just trying to order red wine. I believe his name was Anthony, but for referenceour dinner was Monday night 1/24. I wish that Gabriel or drink attendant took his place multiple time because he was fantasticalong with other servers. When you are spending $300 on dinner there is no reason for the bad customer service. He wasattentive, but how he spoke and things he said needs improvement. I still recommend this restaurant for fine dining with thehopes you will not get our server or he changes his demeanor. We are locals and plan to come back several times a year the foodwas that fantastic. Best of luck with your server selection. You will most definitely enjoy the food! Side note: the restroomtoilet needs replaced. The toilet wouldn't flush and kept running when I went to use it. No one wants to deal with this in afine dining restaurant. Read more
Great atmosphere and great service. Our waiter, Kevin was awesome and friendly. The filet was cooked perfectly and the sides... were good too. A little pricey but definitely worth the money. A great locals steakhouse. Read more
Our food (steak, salmon, and sides) was excellent. Our server was very friendly and appropriately attentive. My dad and I each... ordered an Old Fashion and they were delicious! I also highly recommend the carrot cake bread pudding. Read more
Had a reservation here for Thanksgiving lunch. We tried a few aps, bacon-wrapped shrimp, oysters on the half-shell, and the... jumbo shrimp cocktail. Everything was very good! My mother chose the thanksgiving turkey plate ($41) and my father and I chosethe bone-in rib-eyes ($57 @ 20oz ea.). Sides we had- sauteed spinach, mushrooms, and sauteed broccolini. You can also choose theveggies steamed if you prefer. Her turkey plate as expected...all items were very good. And, our steaks came as ordered-charred, med.rare. with a side of super-yum sauce made especially for the rib eye. The meat was definitely spot-on without thesauce, but it did enhance the flavor without overpowering it. The steak quality was definitely relative to the pricing. So, nocomplaints! Our server was very pleasant, helpful, and attentive. And, his helper was very nice and also very attentive. Themanager stopping by our table to chat was a nice touch. They have a wide assortment of food, wine, and alcohol options. And, youcan spend as little or as much as you like- ap and salad, burger and side, etc. or go full out as we did. Another added touch,they pack up your take home leftovers themselves so you don't have that awkward job doing it yourselves. We were all thoroughlysatisfied and will most likely be back. Read more